Live in Holiday Park Warden(S) 2 Person Role

**Park Wardens Holgates Holiday Parks**:
From our parks situated on the picturesque Morecambe Bay to the stunning landscapes of the Ribble Valley, Holgates Holiday Parks offer holiday home owners and holiday guests memorable experiences at our 5 star rated parks. With touring caravan pitches, tent pitches, luxury pods, static holiday homes and a Holiday Cottage collection, Holgates creates family-friendly, excellent memories that last.

**Who are we looking for?**:
This is a live in position, with accommodation provided on park. We are looking for multiple roles at several locations with both full time and seasonal positions available for this winter and next summer.

Were looking for hardworking and enthusiastic Park Wardens who will assist in the upkeep of the Holiday Parks, completing daily inspections and cleaning of the well-appointed facility blocks. We want someone that will be able to answer questions from our Holiday Guests about the parks and the local area.

**What hours will I work**: 40 hours each week, to include evenings, weekends and school holidays.

**Location**: Multiple locations across the northwest of England available.

**Rate**: £21,550 per person.

**Who will you report to?** Park Manager

**Main Responsibilities**:

- Cleaning and maintaining, to the highest standard, our touring facilities and rented accommodation
- Welcoming touring guests and escorting them to their allocated pitches and being the welcoming yet professional face of the park, greeting them and pointing out the locations of the on-site facilities.
- Welcome in reception all holiday guests and seasonal touring customers, being knowledgeable about the park, the nearby area and our support services. Ensure that customers and guests receive an efficient, friendly, consistent and personalised service.
- Perform on-call duties, including site and/or alarm call outs, site & security checks and facilities checks outside of normal working hours.
- Taking telephone queries and preparing arrival information. Using the bespoke booking system to make changes to bookings.
- Park dependent - Arranging and co-ordinating the seasonal touring customers arrivals and departures, taking payments, ensuring all necessary paperwork has been completed.
- Delivery of gas bottles under Health & Safety guidelines and recording thereof.
- Deal with conflict management of any situations that may arise at any time, including out of hours on-call periods. Reporting to Senior Management in detail any situations, persons and resolutions or further appropriate actions, with support of Management to achieve a favourable outcome.
- Perform a variety of groundwork, job sheet work and maintenance checks & duties as instructed, under appropriate training and Health & Safety Guidelines/COSHH Regulations.
- Liaise with customers daily, investigating, handling and resolving any issues/customer complaints in a professional and efficient manner.
- Participate in and be actively involved in promoting park facilities, products and activities.
- Inspection of touring/seasonal touring units and awnings during inclement weather, reporting & photographing any damage and liaising with owners as appropriate.

**Qualifications / Experience**:
**Essential**
- A full UK driving licence
- Customer service experience
- Adaptability, flexibility, and attention to detail

**Desirable**
- Previous Holiday Park Warden experience is desirable

**What are the Benefits?**:

- High-quality accommodation in a beautiful part of the country.
- Part of an award-winning team with pride in providing 5* holidays
- Free gym membership for yourself and free use of our leisure facilities for yourself and your immediate family*
- 20% discount on holidays booked with Holgates at any of our 10 parks*
- Complimentary tea, coffee, and soft drinks for all staff whilst on duty and 50% off food for all staff and their immediate family*
- Uniform provided
- Company Pension
- Terms and conditions apply

**Is this job right for me?**:
If you enjoy working within the leisure industry and are keen to work with a company where the facilities are of the highest standard, with real development opportunities for hard working, friendly and passionate people, then Holgates would love to hear from you. We are proud to say many of our team members have been with us for a number of years and have developed and progressed in their careers with us.

**How do I apply?**:
Simply click the link to submit your details and CV. We look forward to hearing from you

The above is not an exhaustive list of duties and requirements; you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the company.