Customer Services Advisor

14 hours ago


South Wigston, United Kingdom Zoro UK Ltd Full time

The role of Customer Service Advisor is to:

- Provide our customers with exceptional customer service
- Manage order progression whilst maintaining timely contact with customers.
- Ensure accurate order placement with attention to detail
- After sales customer care

Working as part of an existing Customer Service Team this role will help build out the Zoro brand to our growing customer base.
- Principal Duties and Responsibilities_

This role will:

- Looking for opportunities to continually improve the service that we offer to our customers.
- Ensure that our customers come away with a positive experience of Zoro UK.
- Responsible for placing orders with suppliers and chasing the progress of such.
- Manage a range of back-office tasks from order chasing to raising returns and refunds.
- Assist and undertake any additional tasks.
- Ensure that GDPR guidelines are followed (training provided).
- Work towards the company management system (ZIMS) requirements at all times.
- Work Environment_
- Hybrid model of working split between home and office (approx 2 days per week).
- Collaborates closely with other members of the Zoro team.

**Requirements**:
The experience requirements for the role are:

- 2+ years experience as a Customer Service Advisor or similar role.
- Customer focused mindset.
- Ability to work independently, whilst supporting team goals and objectives.
- Ability to multi-task and process a high volume of enquiries.
- Excellent eye for detail when dealing with multiple tasks simultaneously.
- Ability to remain calm and deal courteously with people whilst working under pressure.
- Conscientious, enthusiastic and a self-starter.
- PC literate and experience in using, SAP, Salesforce and Amazon Connect is advantageous but not essential.
- Excellent communication skills (both verbal and listening).

**Benefits**:

- 33 days of annual leave including bank holidays (+ buy scheme of up to 5 days).
- Birthday day off
- Staff discount on our website
- 8% pension contribution from employer.
- Medical, personal accident, life and income protection insurance are all included.
- Attractive company sick pay.
- Enhanced Maternity and Paternity leave.
- Discounted gym memberships
- Free Perkbox subscription.
- Salary sacrifice benefit schemes including Cycle to Work and TechScheme.
- Company quarterly events.
- Bright, spacious, modern offices with free teas, coffees, soft drinks and nibbles



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