Store Stylist

The Fold is an award-winning womenswear brand with a mission to empower women to realise their ambitions. The brand creates beautiful, high quality collections for women to feel their confident best. The Fold has a wide reaching international audience and has dressed some of the world’s most influential female leaders and innovators.

Join The Fold Team

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example -never compromising on our quality.

We are committed to encouraging equality, diversity and inclusion across our business and within our teams. Creating equal opportunities for employees and applicants.

**Store Stylist (6 month contract)**

**About the role**:

- Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques, to achieve sales KPIs and build a client base.

**Location**: Cadogan Place, London
- Full time, 6 month contract

**Your responsibilities**:
**Customer Service and Sales KPIs**
- Hold one on one customer appointments in store and personal styling sessions
- Build outfits / style the collection with clients
- Oversee alteration process from start to finish
- Be highly confident with one on one and personal styling appointment
- Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
- Work alongside with the rest of the team to achieve and improve sales targets

**Client base**
- Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
- Capture client’s preferences to tailored follow ups and information via CRM system
- Be proactive in building recognition of The Fold
- Involvement in brand events

**General store tasks**
- Maintain high standards on the shop floor and stockroom
- Complete the opening/closing checklist at the beginning and end of each day
- Have up to date brand and product knowledge to style the collection with customers
- Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
- Process delivery and mid week top up to ensure current collection is replenished and up to date
- Stock management and understanding of our processes

**Your skillset**:

- Have previous experience of sales in store, boutique, styling or a similar environment
- Be familiar with high-end sales processes, behaviours, customers and brands
- Be passionate about styling and building customer relationships
- Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
- Have a basic understanding of KPIs within a retail environment
- Contribute with a proactive attitude to daily tasks
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role

**Benefits and perks of working with The Fold**:

- 25 days holidays (including bank holidays)
- Buy additional holidays
- Employee Assistance Programme
- Pension scheme
- Enhanced maternity pay
- Yearly gift voucher of £1,250
- A friends and family discount policy with 50% off full retail price
- Bike to work scheme, save on the cost of bikes and equipment
- Eye Care.
- Summer Friday hours
- Fully stocked snack cupboards, fruits and coffee & tea
- Regular Social Events - including summer and Christmas parties
- Volunteering

**Our Culture**:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

- **Be Humbitious**: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- **Wrap it up with a bow on it**: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- **Be Empowered**: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
- **Fold Gold Standard**: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
- **Embrace, pace, progress and adventure**: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

**Diversity and Inclusion**: