Communications Centre Operator

**About us**:
Defence Digital provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us

You’ll also be able to take advantage of our excellent benefits package, including discount services, generous leave allowance and a market-leading Civil Service pension.

A shift allowance of 20% and weekend premiums are payable for this role.

**About the role**:
The Communications Centre Operator position is an interactive customer role, answering and resolving queries and escalating when required. You will be part of a small team delivering High Grade Messaging (HGM) services to the wider MOD and other Government departments.

This role sits within the UKStratCom, Defence Digital Ops J3 area and forms part of the team structure providing 24/7/365 service delivery, to a select customer base within the UK and overseas.

The team and you:
We are seeking a flexible, dynamic and capable person to join our front facing team and take on an exciting and interesting role. You’ll be providing day to day operational support, with technical service support and excellent customer service; collaboratively working with Defence Digital colleagues and suppliers to restore services during instances of faults, outages and system upgrades.

**What you'll be doing**:

- Maintain network connectivity between interconnected systems and agencies, ensuring traffic flows are maintained and problems addressed.
- Prepare sensitive signals or other material for onward delivery, via recognised Special Handling facilities.
- Maintain document control and records in accordance with current security control rules.
- Complete routine and unplanned operational tasks at the primary and secondary location as directed by the Line Manager.
- Support Line and Area Managers when required and advise on any issues affecting the Communications Centre.

**A few more details**:
Dependent on the business need, there may be a requirement to travel to meetings or attend training courses within the UK (or potentially occasional overseas visits).

Working hours: 24/7 shift work - 3 x 12-hour night shifts, followed by 3 x 12-hour day shifts, followed by 6 days off. All shifts will have mandatory start and finish times, details will be provided at the interview stage.

A shift allowance of 20% and weekend premiums are payable for this role.

**Why we're great**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pensionwith an average employer contribution of 27%
- Family Friendly - Enhanced Parental and Adoption Leave.
- A wide range of discounts - Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, company discounts with Virgin, Vodafone, and Microsoft Office.
- 5 days per year Learning & Development
- In year rewards and ‘thank you’ schemes.
- Flexible working.
- Generous leave allocations.

**Equality and Diversity**

For full details about this role, please click Apply.

**Job Types**: Full-time, Permanent

**Salary**: £23,560.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Sick pay

Schedule:

- 12 hour shift
- Day shift
- Night shift

Work Location: In person

Reference ID: 288308