Housing Advisor

6 hours ago

Edinburgh, United Kingdom Viewpoint Housing Association Full time

Department: Housing and Support

Role: Housing and Support

Contract Term: Permanent

Date posted: 2 June 2025

Closing date: 22 June 2025

Employment hours: 34.5

Shift pattern: 9:00am to 5:00pm Monday to Thursday, 9:00am to 4:30pm Friday

**Salary**: £27466.14

**Benefits**:
You will receive a generous reward package, which includes:

- 7 weeks holidays including public holidays
- Training opportunities
- Attractive pension scheme
- Bluelight Card Discounts
- Employee Assistance Programme (EAP)

Location: 4 South Oswald Road

Reporting directly to the Senior Housing Advisor, you will be part of a small team responsible for providing efficient and effective administrative services within the Housing department. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.

You will be expected to answer phone calls and housing queries promptly and contribute to a successful and responsive customer service experience to Viewpoint tenants, and other customers.

You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, compliments, complaints and repairs.

You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

To be successful in this role you will bring:
- Experience in the delivery of effective and efficient customer service.
- Strong administrative skills
- Excellent interpersonal skills with a high level of organisational and communication skills.
- High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.

For a comprehensive list of the essential and desirable criteria required for the posts, please refer to the relevant Job Description and Person Specification attached.

**Closing Date: Sunday, 22 June 2025 at midnight**

**Interviews: Week commencing Monday, 30 June 2025

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