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3rd Line Technician

2 weeks ago

StocktononTees, United Kingdom Additional Resources Ltd Full time

**3rd Line Technician**

**Location: Fishburn, Stockton-On-Tees**

**Salary: £26k - £32k**

**The Client**:
A full-service IT Support Consultancy specialist providing business computer support services across the North East Region. Being a registered Microsoft Small Business Specialist & a Dell Registered Partner, they can offer the correct solution on time &on budget, every time for clients.

Working in partnership with clients as their IT department, the qualified and dedicated team ensures clients have total satisfaction from their IT support through remote & onsite support.

Operating for over 28 years in the business IT Support Consultancy arena, their client base across a spectrum of industry sectors has allowed their own talented team of technicians to develop their knowledge base ensuring they can solve any IT issue.

**The Role**:

- Seeking a 3rd Line IT Technician to join the growing and successful support team.
- You will become part of a friendly team of support technicians providing first class IT support to a widely varied client portfolio
- These industries include but are not limited to engineering, construction, accountancy and auto mechanical engineering.
- In this permanent, full time position, you will work with a wide variety of hardware and software, and become involved in all areas of the IT lifecycle including planning, deployment, maintenance, troubleshooting and support.

**Responsibilities**:

- Dealing with day to day support tasks, both on site and remotely using remote support tools
- Support the team with new server and IT system deployments
- Ensure all client calls are responded to professionally and in a timely manner
- Make use of their internal job monitoring systems to make sure everyone is always up to date with work progress
- Meet targets and timescales
- Maintain a high level of customer service to clients

**Essential Skills and Experience**:

- Technical knowledge of Microsoft Desktop Operating Systems including Windows 7/8/10
- Technical knowledge of Microsoft Server Operation Systems including Server 2008/2012/2016/2019
- Technical knowledge of Microsoft Technologies including but not limited to Exchange, Hyper-V and Active Directory
- Knowledge and experience of Microsoft Cloud services and technologies
- General knowledge and hands-on experience of IT principles and technologies such as DHCP, DNS, TCP /IP, Switches/Routers/Firewalls and virtualisation
- Good timekeeping and communication skills
- Ability to work calmly under pressure
- Have a willingness and passion to increase your IT knowledge and qualifications
- Full driving license and own transport essential
- Certifications, qualifications and experience required:

- Industry certifications from Microsoft or Cisco are desired, as would be a Computer Science related degree.
- Hands on experience in an IT support role of 5+ years is also preferred.
- Previous work experience at an IT MSP also desired

**Benefits**:

- Work laptop
- Mobile phone
- Time and guidance on furthering your IT knowledge and qualifications
- Health benefit plan
- **Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.**_