Customer Service Advisor
18 hours ago
Page Group are recruiting a Customer Service Advisor for a healthcare / pharmaceutical organisation in Cardiff.
This is a values led organisation who genuinely care about their employees.
**Client Details**
- Values led organisation
- Based in Llanishen, Cardiff - free parking on site
- Monday to Friday (business hours)
- UK based customers
- Pharmaceuticals / Healthcare sector
**Description**
The role is primarily dealing with customer enquiries, order processing and customer quotations.
This role is to provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers' expectations and fulfilling their needs in a safe and timely manner.
Reporting to the Care Centre Manager, this role is to ensure all customers orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations. The majority of our customers are individualpatient customers who we supply products to on a prescription basis through our Home Delivery Service, similar to that of a pharmacy.
The Customer Service Advisor will handle all customer queries effectively and in a professional manner. This role requires forward thinking, so you will have the freedom to make decisions to meet the needs of our customers which is pivotal to maintaininghigh levels in customer satisfaction and retention of our customers.
Key duties:
- Inbound customer service enquiries
- Sales order processing
- Complaints and compliments
- Providing sales quotations to customers
**Profile**
- Previous experience in customer service is ideal
- Confident and effective communicator
- Strong English language skills
**Job Offer**
- £23,305
- Full Time - Permanent
- Free on site parking
- 5% pension
- 23 days holiday increasing to 28 with each year of service
- x3 Life Assurance
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