Mobile Relief Caretaker

**Job Overview**

**Duties**

Reporting to the Estate Services Co-ordinator (ESC) and also the Quality Assurance Officer who assists the ESC in caretaker management. Liaising with Management and Staff at the Area Office.

To provide relief caretaking duties on various estates across all areas, as directed by managers, often at short notice.

To work with other caretaking staff to carry out tasks identified by supervisors or managers, on various estates.

To assist managers or supervisors in the distribution of stores & equipment, including loading

and unloading estate services vehicles.

The completion of daily management control information and other documentation as required.

Keeping records of complaints made by tenants and reporting cases of fire, burglary, flood and other important incidents to the Area Office/Housing Department as required.

Reporting contravening of tenancy regulations by tenants.

Reporting of Abandoned Vehicles/illegal parking on the estate and liaising with Estate Services

Officers and contractors as necessary.

Maintaining the lighting of communal areas.

Keeping keys for communal parts, meter cupboard, vacant dwellings, vacant pram sheds etc.

Taking appropriate action in respect of repairs or damage in cases of emergency, including the calling out of police, fire and ambulance services, etc. during normal working hours.

To maintain clean and tidy lodges as and when required or directed

Custody of and responsibility for the stores, tools, plant and equipment when covering a patch.

To carry out minor repairs to communal area as directed or as required in accordance with

Health and Safety requirements.

To report and remove offensive graffiti as directed within agreed timescales.

Establishing and maintaining a good relationship with tenants on behalf of the council, giving

advice and assistance especially to the aged and infirm, dealing with complaints, problems, etc.

Referring outstanding issues to the Area Office or other designated Housing Department Officers.

Attendance at the designated Area Office during weekday-on-duty periods as directed.

To report and remove where possible, lumber to designated collection points on estates, on a

daily basis.

Accompany prospective tenants to visit flats when available.

Carry out and ensure estate cleaning frequencies are maintained.

To carry out a paired working arrangement. Liaising directly with an assigned colleague over

personal cover arrangements, for annual leave and short term absence.

The ability to work on a number of estates carrying out core duties at weekends on a rota basis.

Ensure all the services within the area(s) of responsibility are provided in accordance with Homes for Islington’s Commitment to Customer Care and high quality Service Provision to Users.

Carry out normal estate liaison duties, e.g. refuse collection, gas and electrical services etc.

At all times carrying out responsibilities with due regard to Islington Council’s Equality and

Diversity Strategy.

Undertake as such other minor and non-recurring duties appropriate to the post as may be

directed.

To take responsibility for promoting safeguarding the welfare of children and young person’s vulnerable adults in your care and those who you come into contact with. This includes reporting any concerns you have about someone who is vulnerable to a Team Leader
**Qualifications**

Ability to demonstrate a reasonable standard of

literacy and numeracy when supplying brief reports

on the background action taken in respect of any

emergencies or unusual occurrences

**EXPERIENCE**

Some experience of cleaning or caretaker duties

(paid/unpaid).

**SKILLS**

Ability to carry out cleaning duties while working

alone or in teams

Ability to negotiate a congenial paired working

arrangements with an assigned caretaker. Where

arrangements are in line with service needs and

meet management approval

Ability to react to and deal with emergency

situations e.g. fire, flood and lift breakdowns and

complaints of disrepair.

Ability to take care of estate tools, equipment, keys

to various communal facilities and any keys to void

properties which may be issued to caretakers from

time to time.

Ability to communicate with residents to provide

necessary advice and assistance

Ability to carry out minor communal repairs within

Health and Safety guidelines

Ability to work outdoors in all weathers whilst

coping with the physical demands of the job. That

is being physically able to lift and move heavy items

of equipment, e.g. moving full (wheeled) paladin

bins without assistance and lifting and moving

**Job Type**: Temp to perm

Pay: £14.00-£16.00 per hour

Expected hours: 30 - 35 per week

**Language**:

- English (required)

Work Location: In person