Health Care Support Worker/hca

Job Purpose To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician. Dimensions To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using protocols and templates To perform various clinical procedures within a healthcare setting which includes, recording TPR, B/P, O2 sats, ECGs, venepuncture and others consistent with the role To provide first contact immobilisation of fractures within protocol and mobilisation advice and care To provide wound care services within a health care setting To check and order supplies for use within the service To provide reception duties within a health care setting as required To handle payments for UTC services as required To maintain clinical care records according to organisational policy To ensure consulting areas are prepared and stocked on a daily basis To assist in the maintenance of ensuring the environment is clean at all times To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently To provide a high level of customer service to patients, visitors and carers presenting to the UTC Key Responsibilities Clinical Duties To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate. To observe confidentiality and maintain a professional image at all times To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols.
To maintain accurate data input for patients. To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge. Mentorship of other colleagues as appropriate to the role. Administrative Duties To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
To record client personal details onto the service database as appropriate. To work with team to facilitate ordering, distribution and maintenance of equipment. To work with team to facilitate continued development of a needs-led patient focussed service. To participate in day-to-day activities required to ensure smooth running of the service.
To handle monies taken within the Urgent Treatment Centre service e.g. prescriptions as required. To provide a welcome reception to visitors to Seaton House when required notifying other departments of visits as required. To participate in audit/research activity as required.
Specific Duties In support of the Urgent Treatment Centre team To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment. To carry out diagnostic testing/analysis as required
- (e.g. blood analysis post collection) following training and assessment To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate.
To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion. To clean and stock clinical rooms in line with agreed processes. Personal Responsibilities To act in accordance with and promote the CityCare values at all times To act as an ambassador for the Urgent Treatment Centre at all times To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service To promote and facilitate evidence-based practice To be committed to providing a high level of customer service and patient experience Maintain professional awareness and attend appropriate training as necessary To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements of the post To provide clinical support and mentorship to others to meet the requirements personal/professional development plans. This may include, where appropriate, mentoring others through work-based learning programmes.
To engage with Clinical Supervision in accordance with organisational policy. To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users. In support of the Head of Service: To under