Claims Assessor

**Agria Pet Insurance** has a fantastic opportunity for a **Claims Assessor **to join our team. This is a **Hybrid **role and will consist of working from home and our **Aylesbury office. **You will join us on a** **full time, permanent basis** **and in return, you will receive a **competitive salary.**

**Agria Pet Insurance Limited **administers a range of pet insurance policies providing peace of mind for owners and the best possible care and protection for their pet.

**About the role**:
As our **Claims Assessor**, you will ensure that all claims assessment is carried out accurately, on time, and to agreed service standards.

**Responsibilities as our Claims Assessor will include**:

- Accurately enter claims data onto our in-house system
- Validating and assessing a variety of claims across a range of products
- Ensuring a comprehensive understanding of Agria’s policy terms & conditions
- Researching and requesting missing information to expedite prompt claims assessment
- Composing/editing correspondence ensuring all documentation is professional and correct
- Ensuring that claims assessment service levels are adhered to
- Assessing and completing the pre-authorisation of claims
- Handling all calls efficiently and professionally to agreed service standards
- Providing and maintaining exemplary levels of customer service at all times
- Be fully conversant and adhere to company and departmental policies and procedures all times
- Carrying out additional duties as requested by management to meet business requirements
- Attending training, meetings and company and departmental events
- Complying with Health and Safety policies and procedures
- This job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect changes in the job or the organisation._

**Key Skills & Attributes of our Claims Assessor**:

- Ability to learn quickly and adapt to workplace changes
- Educated to GCSE level, or equivalent
- Desirable to have experience working within the insurance and/or veterinary industries
- Competent in the use of Microsoft Office Word, Excel and Outlook
- Excellent decision making skills with the ability to demonstrate initiative
- Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information
- Excellent organisational skills with the ability to prioritise workload
- Ability to build working relationships with all stakeholders and remain professional at all times
- Strong customer service skills
- Ability to communicate clearly in both verbal and written form
- Ability to work under pressure and to tight deadlines
- Proven track record of meeting agreed performance targets
- Ability to work independently and as part of a team
- Enthusiastic, flexible with the desire to succeed
- Positive and adaptable to change

Don’t miss out on this fantastic opportunity to join the Agria team - please click **‘apply’ **now to become our **Claims Assessor - **we'd like to hear from you