Current jobs related to Receptionist - Ophthalmology - Harlow - The Princess Alexandra Hospital NHS Trust

To provide a professional, customer centred reception service to patients attending the Princess Alexandra NHS Trust clinical services across all sites and all reception desks, as operationally required.

To provide an accurate and timely appointment booking service for patients admitting, discharging or requiring follow up Out Patient appointments.

To be the first line public face of the Trust for patients attending for clinical treatment

To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times

To offer patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process. To maintain a calm attitude at all times, being aware of patients’ worries and concerns at coming to hospital.

To ensure booking processes are followed accurately and in a timely manner, and all Clinic Outcome forms and reconciliations, and close of business processes are completed

Support colleagues in ophthalmology department in both sites (eye unit in main site and Keats House in Bush Fair, Harlow.

As the post holder, you will be the first port of call for visiting patients and will play an integral role in representing the department across the Trust and beyond.

You will assist patients in booking appointments for clinical treatment and processing their discharge, as well as any potential internal transfers and cancellations, using the COSMIC system.

You will also ensure the accurate entry, maintenance and protection of patient details, clinical care episodes and case notes.

In addition, you will work with colleagues to appropriately manage the office environment, including resource management (i.e. stationery) and general office upkeep.

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart
- Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence
- Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration
- Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

Duties and responsibilities
Support reception staff/colleagues on day to day basis and report to reception team lead/assistant service manager.Ensure patients are kept informed of any delays and speak with any patients that are unhappy with delays.Empathy and understanding for patients attending the department, ensuring privacy and dignity are maintained at all times.Admitting and discharging patients on the COSMIC patient administration system including internal transfers and cancellations in a timely fashion as set by the office manager
Make follow-up appointments/review clinic entries for patients in the Outpatient areas, and ensure Clinic Outcome forms are completed at the end of every clinic

Ensure the accurate entry and up-date of patient details and patient hospital clinical care episodes

Ensure patient details are verified and accurately updated on COSMIC during the booking/admitting process

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems

To follow Trust Overseas/Private patients’ procedure to ensure that the Trust receives the income generated by these patients

Preparing case notes appropriately including pre-assessment packs and letters as required

Tracking all case notes on the electronic tracking system, and sending them out to other departments or staff as required (Coding, medical secretaries, medical records etc)

Participate in the Performance Review Development Programme process to ensure personal skills are enhanced

To comply with 18 weeks RTT pathways including Choose & Book and 2 Week Wait targets

Develop cross cover skills within the Eye Unit and provide cross cover for colleagues during annual leave and sickness.

To work with colleagues to a