People Adviser

**12 Month Fixed Term Contract**

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Purpose**

Act as a trusted partner for The Customer Services business, providing customer-centric advice and support to the business. Providing guidance and clarity on all people related policies and procedures. In addition, provide support to all elements of the employee life cycle including Resourcing, referencing (including SIMR, CIFAs and SIRA checks for all job grades) L&D, HR Admin, Payroll, Benefits, Parental Leave, Absence and OD support whilst adhering to Canada Life HR policies and procedures. Act as an escalation point for the People Services team in providing second tier support for more complex people matters.

**Duties/Responsibilities**
- Partner with Customer Services leadership team in providing advice and guidance on all People Related queries, using an in-depth knowledge of Canada Life People Policies, Payroll, Employment Law and HR best practice, ensuring customer-centric right first time approach is provided.
- Support the People Partners and relevant Executive and management teams in the implementation of people processes and people plans, such the performance cycle, compensation review, talent management, succession planning and diversity and inclusion.
- Lead on all ER matters including grievance procedures, investigate employee disciplinary actions and facilitate conflict resolutions in line with Canada Life policies and practices. Advise and coach managers across these employee relations issues taking into account best practice, legislative framework, regulatory environment and commercial factors.
- Champion the customer to simplify People and Strategy processes optimising straight through processing and eliminating duplication and risk
- Identify areas for improvement and simplification collaborating with People and Strategy’s SME’s to implement continuous improvement
- Support organisational design and development projects, and support major organisational change initiatives. This may include operational support and logical planning and execution to facilitate the organisational redesign projects and consultation activity.
- Collaborate with People and Strategy SME’s and PRP’s as appropriate to ensure a timely
- and customer centric response is maintained for complex queries.
- Interpret People policies to ensure robust processes are in place to improve the customer experience, creating self-serve tools and user guides tools where appropriate.

**Knowledge/Skills/Experience**
- Comprehensive knowledge of UK employment law with the ability to educate colleagues and leaders on their understanding.
- Robust knowledge of HR policies, processes and procedures and the proven track record of translating these to resolve people queries
- Previous substantial experience in providing advice and guidance on people policies and procedures essential
- Excellent understanding of Risk and how managed within HR
- Excellent customer focus and ability to establish credibility and rapport with employees and managers at all levels
- Ability to provide advice on people related matters, simplifying policy and law to support customer understanding
- Ability to work at a fast pace and manage changing priorities and varied tasks whilst being organised
- Ability to work as part of a team and have a flexible approach to facilitate the team priorities
- Experience of using HR systems, SAP Success Factors would be preferred.
- Resilience
- High levels of attention to detail and accuracy and ability to manage own workload
- Ability to use problem solving techniques and initiative
- Positive “can do” attitude and curiosity to make improvements

**Qualifications (For the job and not the person)**
- CIPD qualified or equivalent would be desirable

**Benefits of working at Canada Life**
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as