Taxi - Customer Service Representative
2 weeks ago
We are looking for Insurance Customer Service Representatives who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you. **Role**: Customer Service Representative **Location**: Formby **Hours**: Working hours: 37.5 hours per week Monday to Friday with 1 in 3 Saturdays Part time - multiple shift options available between Monday & Saturday, starting from 15 hours per week. **Salary**: Basic FTE £21,000 up to £24,500 OTE, Pro rata for part time hours, based on 37.5hrs FTE **What you will be doing**: - Responding to Customer Queries about their insurance policies via phone - Making changes to customers insurance policies - Provide accurate information to customers about their insurance policy - Dealing with customer queries over direct debit payments - Identifying and assessing customer needs to achieve satisfaction and a one call resolution - Ensure all customer records are updated accurately - Ensure that all FCA compliance procedures are adhered to at all times - Investigate and resolve customer complaints **What we’re looking for**: - A Positive "can do" attitude - Excellent verbal and written communication skills - Great listening skills - High level of accuracy and attention to detail - Good problem solver - Ability to work in a fast paced environment - Ability to multi-task and manage time effectively - Be able to demonstrate patience and empathy - Excellent customer service skills, incorporating a confident and pleasant telephone manner - Previous Insurance or Financial Services Industry Experience - Previous Customer Service Experience About Acorn Insurance We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: - Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) - Additional Buy & Sell Holidays - Company Sick Pay Scheme - Company Paid Maternity & Paternity Leave - Enhanced Company Pension Scheme - Perk Box Online & High Street vouchers and discounts - Fresh fruit Deliveries twice a week* - £250 bonus for every new colleague you recommend to the business - Free monthly Café Nero Coffee - Cycle to work scheme - Free eye test vouchers and a contribution towards the frames - Clearly defined progression paths with training and support - National vocational qualifications - Free self-development & qualifications via Magpie Learning - A comprehensive Mental Health support network including: - A wide Network of Mental Health First Aiders 4 free counselling sessions - CBT programmes available with a trained Therapist Mentor - Unlimited access to a councillor 365 days a year, 24/7 - Free Hot Drinks* - Dress Down Days - Regular Employment Engagement including ongoing competitions with fantastic prizes - Charity fundraising events - On selected sites
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