Roster - Customer Advisor

**Details**:
**Reference number**:

- 381397**Salary**:

- £26,637- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Customer Service - BT&C**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LiverpoolAbout the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you seeking a role where you can make a real impact every day?

Do you want to join a team dedicated to upholding customs integrity across the UK?

Become a Roster Customer Advisor at HMRC and play a vital part in our mission.

The Roster Team is a part of Business, Tax and Customs within HMRC, providing important front line checks on Imports and Exports for the whole of the UK and as such is a Business Critical unit.

As part of Roster your role will be to check declarations provided by traders ensuring documents and licenses are correct, and where needed requesting further documentation prior to allowing the goods to leave and enter the United Kingdom.

The Roster Customer Advisor position is a shift based role. Working on a 24/7 rotated pattern over 8 weeks, including nights, weekends, and Bank Holidays. Flexibility is key in this role, as you’ll alternate between office days and home working based on shift patterns. This role attracts an Annual Attendance Allowance of 26.15%, due to the 24/7 working patterns. Out of hours and weekend customer cover requirement.

**Job description**:
As a Roster Customer Advisor, you’ll be an essential part of our Roster Entry Scrutiny Team, ensuring Customs Declarations are accurate and compliant with customs regulations. This role is integral to maintaining customs control, and you’ll engage in a variety of activities, from contributing to process improvements to helping customers resolve queries.

**Key responsibilities**:

- Maintain accurate records on departmental systems.
- Work with others to improve productivity and quality.
- Identify and implement continuous improvement.
- Contribute to daily and weekly meetings.
- Contribute to problem solving helping to identify any issues and opportunities for improvement.

**Person specification**:
We’re looking for individuals who are organised, proactive, and committed to team success. While customs and trade knowledge is helpful, what matters most is your willingness to learn and engage fully in your role.

**Essential Criteria**:

- Strong teamwork and collaboration abilities.
- Good organisational and prioritisation skills.
- A positive, engaged attitude, with a commitment to building supportive relationships with colleagues and stakeholders.

**Desirable Criteria**:

- Knowledge of Customs, International and Trade regimes.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £26,637, HM Revenue and Customs contributes £7,716 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC_ _hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**How to Apply**
- A name-blind CV including your job history.
- A 500-word personal statement.

In your job history please include details of up to the last three roles. Give a brief summary of what you have delivered and any key achievements in each role. The CV is for information only and will not be scored.

In your personal statement please explain why you are suitable for this role evidencing the following two behaviours:

- Making Effective Decisions
- Managing a Quality Service

**Sift**

**Interview**

During the panel interview, you will be asked behaviour - based questions to explore in detail what you are capable of and strengths based questions to also explore what you enjoy and your motiv