Senior UX Researcher

Do you have proven experience of facilitating a variety of user research methods and approaches, including usability testing, contextual research, workshops and observation? Then join Shelter as a
- **Senior UX Researcher** and you could soon be playing a key role within our User Research team.**About Shelter**
- A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.- At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.- We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.**About the team**
- Our User Research team is part of a design team that plays a key role within Shelter by producing exciting user experiences for our advice services, campaigns and fundraising. Their role is to advocate and demonstrate the value of user centred practices in research, usability and accessibility within the organisation by enabling and coaching teams to include users in their discovery and design. User Research is also part of a Central Digital team which includes web development, design, analytics, product management and delivery management. Collectively, they set the example for Shelter in digital best practice, discovery and innovation.**About the role**
- Using an agile approach, your challenge will be to collaborate, plan and lead user research activities that focus on improving Shelter services. You’ll also be responsible for managing, support and developing line reports (currently two) to improve their research practice and skills. Understanding, or getting to the heart of problem a team is trying to solve, and aligning user research activities that are best suited to inform decision making and direction will be key. We’ll also rely on you to lead and plan inclusive user research for services with challenging and complex user needs. Making evidence driven recommendations to product managers and stakeholders, advocating for the user in research and design activities and contributing to our design community of practice and accessibility community of practice - all are elements of this interesting, varied and vital role.**About you**
- Experienced in user-centred design, you have a good understanding of user needs and business objectives, as well as Agile, Lean, Scrum and Product-based approaches and how they relate to design and user research. You’ll also need to be as comfortable developing ethical processes and inclusive participant recruitment as you are analysing qualitative and quantitative data to focus product hypotheses. Some line management or supervisory experience would also be an advantage, while the ability to collaborate effectively with a variety of teams and individuals is a given.**How to apply**- Facilitating a variety of user research methods and approaches, including usability testing, contextual research, workshops and observation.
- Developing ethical processes and inclusive participant recruitment.
- Analysing qualitative and quantitative data to focus product hypotheses.
- User-centred design, understanding user needs and business objectives.
- Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We prioritise diversity and have an inclusive and open mindset
- We enable decision making

**Benefits**
- We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.- Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.- Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and