Housing Solutions Apprentices X2

**We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.**

**Organisation**
- Kirklees
- **Directorate**
- Place
- **Service Area**
- Development
- **Hours**
- 37
- **Number of Jobs**
- 2
- **Location(s)**
- Across Kirklees
- **Position type**
- Apprenticeship
- **Grade**
- Apprentices
- **Salary**
- £11.93 per hour
- At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work and the right people to help us do that.

As an Apprentice in the Advice and Assessment Team, you will play a key role in supporting the assessment of housing needs for individuals and families. You will assist in identifying suitable housing options and contribute to early intervention and prevention work to help people find and maintain safe, affordable homes.You will also act as a key support mechanism for Housing Solutions Officers, who manage large and complex caseloads.

Your support will help ensure that customers receive timely and effective assistance.The primary purpose of the Advice and Assessment Team is to prevent homelessness and provide housing solutions to families, couples, and single people aged 22 and over.

**The team is responsible for**:

- Assessing the housing and support needs of customers
- Working closely with other council services and partner agencies
- Ensuring the best possible outcomes for those in housing need
- Where homelessness cannot be prevented, ensuring the Council’s statutory duties are carried out effectively and efficiently

**What You Will Learn**:

- How to assess housing needs and understand housing legislation and policy.
- Effective communication with vulnerable individuals and professional partners.
- Knowledge of local housing options and support services.
- Skills in customer service, data handling, and case recording.
- The importance of early intervention and prevention in housing services.

This role is based within Housing Solutions Service. You will be expected to travel to different work locations within the Kirklees area.

**About You**

We need our employees to be driven to achieve the best, to be hard working, respectful and thoughtful to each other and our customers and to be creative, wherever they work. Flexible and proactive with a positive approach you are open to new ways of working and keen to provide excellent customer service. In this role you will be supported to gain new skills and experience to equip you to develop and progress within Kirklees
Council. The right behaviours and attitudes are as important to us as the skills you bring to the job. We expect all our employees to demonstrate the following behaviours:

- Positive
- Honesty
- Respectful
- Flexible
- Communicative
- Supportive

**Key areas of Responsibility**:
You will be a flexible, responsive, and efficient member of the team with a range of duties including:

- Support the assessment of housing needs by gathering and recording information from customers and partner
agencies.
- Make telephone enquiries to support workers, landlords, and other key partners to verify information and explore
housing options.
- Assist in identifying suitable accommodation, including supported housing, hostel spaces, and other move-on
options.
- Help maintain up-to-date records of available housing options and support services.
- Provide basic housing advice and signposting under supervision.
- Support Housing Solutions Officers by helping manage routine enquiries, follow-ups, and administrative tasks. Contribute to the team’s person-centred, preventative approach to housing issues.
- **John Marsden**is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.**

- We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

**Closing date**

14 July 2025, 2:55 PM