Pts Hospital Liaison Officer

2 weeks ago


Winchester, United Kingdom South Central Ambulance Service Full time

Hospital Liaison Officer - Hampshire**

A vacancy has arisen for a Patient Transport Service (PTS) Hospital Liaison Officer to act as a point of contact between PTS and the hospital, first and foremost an ‘on site’ presence to respond and resolve issues / matters concerning PTS provision, patient mobility, utilisation of vehicles and delays on the ward and outpatient clinics.

**In order to be suitable for this role, you will need to demonstrate experience within Patient Transport Services or the wider Ambulance Service sector, patient/transport sector.**

**The role will be based at the Royal Hampshire County Hospital, Winchester.**

**The hours of work will be on a rota, covering hours between 0800 and 1800 Monday to Friday.**
- Need to be familiar with and adhere to service plans policies, procedures and Key Performance Indicators (KPI’s).
- Work closely with the Operational & contact Centre management teams to ensure that service delivery maintains the standards required as per our contractual arrangements.
- Excellent listening skills
- Problem solving and decision-making skills
- Ability to work unsupervised
- Ability to prioritise own workload
- Excellent Customer Care skills
- You musthave Ambulance Care assistant experience or bewilling to undertake our Foundation training course

Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

The government has announced a consultation regarding mandatory COVID-19 vaccinations for all frontline NHS staff, health and social care workers, and volunteers working in England who have face-to-face contact with service users. Depending on the outcome of this consultation they may need to provide evidence that they have been fully vaccinated against COVID-19 unless they are medically exempt.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here - scasjobs.co.uk/benefits



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