Customer Liaison Officer

3 days ago

Peterborough, United Kingdom Mears Group Full time

Annual salary: up to £27,077.51

Customer Liaison Officer

Peterborough

Full Time, Permanent

£27,077.51

42.5 hours Per week 8-5 Mon-Friday + Company car

About the role;

As a Customer Liaison Officer your role involves acting as the local operational representative for customers, working closely with the local branch operational team and customers on a daily basis. Developing strong working relationships with customers is essential to provide front-facing support and advice as needed. You are responsible for delivering a professional service to all customers, coordinating, and delivering all customer operational tasks, and ensuring customer appointments are attended on time and to standard. Encouraging positive relationships between Mears and the customers, you ensure all actions are followed up and communicated effectively. Additionally, you support customer engagement activities across all channels and assist the Customer Service Centre with resolving front-line complaints and queries. As a champion for social value, red thread, and internal communications, you engage customers positively, involve them in the overall delivery process, keep them informed of progress on works, and manage their expectations. You convey accurate and timely information to customers and the operational team in clear.

Role Criteria:

- UK full Driving Licence
- Previous Experience in face to face and telephone customer service
- Ability to work and have an understanding of the health and safety on a hazardous site.
- IT Literate
- Good Communication Skills

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Benefits we can offer you
- Competitive basic salary
- 25 days annual leave
- Pension Scheme
- Employee Assistance Programme
- Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Previous years include, Alton Towers, Drayton Manor etc.
- Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
- Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
- Company Car

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

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