Ai-enabled Personal Productivity Tooling Product Owner

About the Opportunity

**Job Type**: Permanent

Application Deadline: 31 December 2025

Job Description

Title AI-Enabled Personal Productivity Tooling Product Owner

Department Enterprise Infrastructure Services

Location UK(preferred), IND/APAC(second hiring location)

Level 6

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

Enterprise Infrastructure Services are responsible for the day to day running of Fidelity’s IT solutions and services. We provide secure, reliable and accessible infrastructure on a global scale enabling employees (and customers), to work flexibly and dynamically whilst feeling supported and secure.

About your role
We are looking for a dynamic and strategic Senior Manager to lead the rollout and operational management of AI-enabled personal productivity tools cross FIL. These tools include, but are not limited to, Microsoft Copilot and Chat, Enterprise ChatGPT, and potentially AI-powered low-code/no-code platforms.

About you

Key Responsibilities

Product Strategy & Ownership
- Define and drive the vision, roadmap, and lifecycle of AI-enabled productivity tools for end users across FIL.
- Serve as the Product Owner, overseeing backlog management, feature prioritization, and iterative rollout and delivery.
- Ensure the evolving toolset continues to meet the changing needs of the business and reflects advancements in AI.

Vendor & Contract Management
- Manage relationships with key vendors such as Microsoft, OpenAI, and low-code/no-code platform providers.
- Negotiate, execute and monitor vendor contracts, track SLAs, and drive alignment between vendor deliverables and internal objectives and standards, e.g. security/compliance requirements
- Conduct regular reviews and joint planning with vendors to evolve product capabilities.

Evaluate vendor performance and contribute to renewal, scaling, or replacement decisions
- Facilitate new vendor assessments and due diligence alongside procurement, legal, and security teams

Stakeholder Engagement & Relationship Management
- Partner with business teams, technology groups, and governance functions to align AI tool deployment with business outcomes.
- Facilitate cross-team collaboration to ensure company standards such as security, compliance, and ethical AI practices are embedded.

User Enablement & Adoption & Support
- Lead change management, training, and communication strategies to ensure high adoption and impactful use of AI tools.
- Partner with learning and communications teams to drive change and adoption
- Establish and maintain a support framework, including user onboarding, documentation, training, and Tier 1/2 support pathways
- Track and resolve issues, serving as the primary internal escalation point for AI tool incidents
- Monitor user feedback, adoption metrics, and sentiment to continuously refine the product experience

Financial Ownership & Cost Management
- Own and manage the annual budget for the AI Productivity Tools portfolio, including licensing, vendor costs, and internal delivery resources.
- Work closely with Finance and Technology leadership to ensure accurate allocation costs to consuming business units.
- Track and report operational expenditures, identify opportunities for cost optimization, and ensure commercial value from vendor contracts.
- Support investment cases and funding proposals aligned with product roadmap and enterprise priorities.

Team Leadership & Execution
- Lead and develop a cross-functional team comprising product analysts, engineers, change agents, and platform experts.
- Drive agile ways of working and foster a culture of innovation, user-centricity, and continuous improvement.

Skills Required

Essential
- Proven track record as a Product Owner or Product Manager in a technology or digital workplace context.
- Deep understanding of AI productivity tools such as Microsoft Copilot, ChatGPT, and Power Platform.
- Experience leading teams in an agile and collaborative environment.
- Strong vendor management experience, including contract negotiation and delivery governance.
- Demonstrated ability to manage budgets, cost models, and vendor financials.
- Excellent stakeholder management and communication skills, with the ability to engage both technical and business audiences.

Desirable
- Knowledge of AI governance frameworks, compliance considerations, and change management principles.
- Familiarity with user experience