Senior Hire Controller

1 week ago


Chelmsford, United Kingdom FTH Hire Group Full time

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with nineteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.

We have a fantastic opportunity for a Senior Hire Controller to work at our Chelmsford Depot. You will be responsible for answering incoming calls from customers to make sales, including upsell and cross sell. You will answer enquiries and questions, handle complaints and provide product information as required. You will also be responsible for working closely with and managing the Hire Controller.

A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.

**Main Job Tasks and Responsibilities**:

- To handle customer calls
- To close sales whilst always looking to maximise the sale through upsell and cross sell
- Follow up any customer quotes
- Handle customer objections
- Provide customers with product and service information and advice
- Manage and resolve customer complaints
- To provide excellent customer service
- Occasionally helping out on the Trade Counter as and when required

**Key Competencies**
- Excellent verbal and written communication skills
- Strong listening skills
- To be curious and have good questioning techniques
- Problem analysis and problem solving
- Resilience
- Competitive in nature
- Ability to close sales opportunities
- Proactive 'can do' attitude
- Call centre/customer service experience (preferable)
- Confident
- Ability to build strong rapport with customers
- Team Player
- Ability to capture key customer information to input quality order

**Benefits**

28 days holiday (inclusive of bank holidays)
Pension - Auto Enrolment
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift

Monday to Friday 7:30am to 5pm (no weekends or Bank Holidays)

**Job Types**: Full-time, Permanent

Pay: £27,900.00-£30,000.00 per year

Additional pay:

- Loyalty bonus
- Quarterly bonus

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chelmsford CM2 7RP: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Have you worked in the plant/tool hire sector before?
- Are you sales driven?

Work Location: In person

Reference ID: SHCChelm



  • Chelmsford, United Kingdom HSS Hire Group Full time

    With a reputation for unbeatable customer service, Abird Power Solutions (part of the HSS Hire group) are looking for an enthusiastic Hire Desk Controller to join our team at your local site. You will be the face of our business and the front line of our customer interaction, ensuring their every need is catered for and every question answered. After all, it...


  • Chelmsford, United Kingdom Mark One Hire Ltd Full time

    We are currently looking for a hard-working methodical person with excellent customer service skills to join our busy Tool Hire Depot in Chelmsford. The main duties of this role are as follows: - To provide an efficient and professional service to our customers when processing an equipment hire order or return - To provide our customers with professional...


  • Chelmsford, United Kingdom Mark One Hire Ltd Full time

    We are currently looking for a hard-working methodical person with excellent customer service skills to join our busy Tool Hire Depot in Chelmsford. The main duties of this role are as follows: - To provide an efficient and professional service to our customers when processing an equipment hire order or return - To provide our customers with professional...

  • Financial Controller

    5 hours ago


    Chelmsford, United Kingdom Kingswood Group & KG Direct Hire Full time

    Kingswood Group are excited to be supporting a large organisation with the recruitment of a highly skilled Financial Controller. Working in the Chelmsford office, this position would suit a 'hands-on' individual. **The position:** ? Statutory account preparation, month end and year end duties ? Budgeting and forecasting reporting ? Costing analysis ?...


  • Chelmsford, United Kingdom euroloo - Portable Toilet Hire Full time

    We are recruiting for a junior credit controller to join our friendly team based near Chelmsford. This is a great opportunity for someone who wants to build on their credit control skills in a busy hands-on environment. As one of our team you will be reporting directly to the Credit Controller and your responsibilities will include, but are not limited...


  • Chelmsford, United Kingdom euroloo - Portable Toilet Hire Full time

    We are recruiting for a junior credit controller to join our friendly team based near Chelmsford. This is a great opportunity for someone who wants to build on their credit control skills in a busy hands-on environment. As one of our team you will be reporting directly to the Credit Controller and your responsibilities will include, but are not limited...


  • Chelmsford, United Kingdom Rutherford Briant Full time

    Rutherford Briant are currently recruiting for a Senior Credit Controller to join a successful business based in Chelmsford who are looking for someone to join their growing team. Following fantastic growth over the past few years, doubling the size of thefinance team and now sitting with a team of 8 Credit Controllers. Excellent development and career...

  • Senior Buyer

    1 week ago


    Chelmsford, United Kingdom EA Associates Full time

    EA Associates are recruiting for a Senior Buyer on behalf of a well-established construction subcontractor in Chelmsford. The business delivers projects across Essex and London and now requires a Senior Buyer who can take full control of procurement and drive performance across the supply chain. The role: You will manage all procurement activity for...


  • Chelmsford, United Kingdom Vermelo RPO Full time

    **Claims Handler - Credit Hire** **Salary**: - £19,000-£25,000 depending on experience **Hours**: - Mon-Fri 9am-5pm, 35 hours per week **Hybrid**: - 4 days remote, 1 day in office per week **Overview** We are recruiting for Motor Third Party Claims Handlers to join our growing in-house Credit Hire Teams. You will be responsible for handling a portfolio of...

  • IT Security

    3 days ago


    Chelmsford, United Kingdom Ford Credit Full time

    Job DescriptionIncrease your chances of an interview by reading the following overview of this role before making an application.This role requires a blend of technical expertise, analytical skills, and a strong understanding of security principles, risk management frameworks and compliance regulations.This is a leadership role demanding strong...