Senior Hire Controller
1 week ago
FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with nineteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.
We have a fantastic opportunity for a Senior Hire Controller to work at our Chelmsford Depot. You will be responsible for answering incoming calls from customers to make sales, including upsell and cross sell. You will answer enquiries and questions, handle complaints and provide product information as required. You will also be responsible for working closely with and managing the Hire Controller.
A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.
**Main Job Tasks and Responsibilities**:
- To handle customer calls
- To close sales whilst always looking to maximise the sale through upsell and cross sell
- Follow up any customer quotes
- Handle customer objections
- Provide customers with product and service information and advice
- Manage and resolve customer complaints
- To provide excellent customer service
- Occasionally helping out on the Trade Counter as and when required
**Key Competencies**
- Excellent verbal and written communication skills
- Strong listening skills
- To be curious and have good questioning techniques
- Problem analysis and problem solving
- Resilience
- Competitive in nature
- Ability to close sales opportunities
- Proactive 'can do' attitude
- Call centre/customer service experience (preferable)
- Confident
- Ability to build strong rapport with customers
- Team Player
- Ability to capture key customer information to input quality order
**Benefits**
28 days holiday (inclusive of bank holidays)
Pension - Auto Enrolment
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift
Monday to Friday 7:30am to 5pm (no weekends or Bank Holidays)
**Job Types**: Full-time, Permanent
Pay: £27,900.00-£30,000.00 per year
Additional pay:
- Loyalty bonus
- Quarterly bonus
**Benefits**:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Chelmsford CM2 7RP: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Have you worked in the plant/tool hire sector before?
- Are you sales driven?
Work Location: In person
Reference ID: SHCChelm
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