Retail Operations Manager

This role will support the Managing Director and other key stakeholders to successfully manage and grow the UK business by assisting with all aspects of retail operations, training and store openings

**Client Details**

We are looking for an enthusiastic, passionate and driven Retail Operations Manager. This is an early stage role more suited to someone looking for that next step in their retail career. Do you have experience in the retail industry and are looking for thatnext step, or have experience opening new UK stores with an expanding brand? Then Søstrene Grene are looking for you.

SøstreneGreneis an international Danish retail lifestyle brand with over 260 stores worldwide. Every SøstreneGrene store invites our customers into a sensual world of classical music, aesthetics, and joy.

Due to our UK expansion plans, we have an exciting opportunity for a Retail Operations Manager to join SøstreneGrene's management team. This is a dynamic and varied job in a beautiful environment.

**Description**

This role will support the Managing Director and other key stakeholders to successfully manage and grow the UK business by assisting with all aspects of retail operations, training and store openings. You will be a visible leader with a passion for retailand operational standards to continually improve the retail experience for our customers and the working environment for our staff.

Main Responsibilities:

- Responsible for store openings; managing timelines, staff planning, recruitment, training, onsite problem solving, opening PR.Lead and support the opening day launch, ensuring all PR and marketing activities are successfully carried out.
- Responsible for follow up of new store openings to ensure stores are hitting or exceeding expected targets and operational & training standards. Make recommendations and follow through on actions required if stores are underperforming.
- Assist and support any other store opening tasks required for success.
- You will continually review retail operations across the stores to ensure best practices
- You will set a high example for your growing team and be pivotal in creating and documenting efficient ways of working and streamlining work practices across the Group.
- Support development of training tools such as training videos and operating guides.
- Produce material and implement a successful induction programme for all new staff.
- Create and deliver training sessions for stores on operational improvement areas.
- Support the Managing Director with setting up Head Office structure.

**Profile**
- 2 years understanding of retail, staff, business costs, importance of Christmas season etc
- Previous experience with expanding a brand in UK or opening new stores will be an advantage
- Proficient in MS Office: Excel, Word, PowerPoint
- IT proficient and able to quickly learn in house systems and use company apps
- Must be highly organised, structured & solutions oriented
- Must be able to work independently and lead a team
- Must be energetic and enthusiastic with a can-do attitude
- Must be comfortable working in a very fast-paced, productive environment
- Have expertise in retail operational standards
- Requires frequent travel throughout the UK (occasional travel to other European stores) so must be able and willing to travel

**Job Offer**

The successful Retail Operations Manager will receive;
- An enjoyable and supportive working environment
- Competitive Salary
- 28 days paid annual leave
- Staff discount to treat yourself and your home
- Full training to welcome you to the Company and ongoing training and coaching to support you in your role.
- A confidential Employee Assistance Programme with access to counselling and other professional services
- Workplace Pension Scheme