Sales and Customer Care Manager

5 days ago


Louth, United Kingdom Benjamin Edwards Ltd Full time

**Sales and Customer Care Manager - Louth - £28k-£31k**

Benjamin Edwards are currently recruiting for a Sales and Customer Care Manager to underpin the growth of a sales department at a forward thinking and progressive company. As Sales and Customer Care Manager you will be ensuring that targets are being met,sales closed, and outstanding customer service is being provided at all times.

**What’s on offer to the Sales and Customer Care Manager**:

- 33 days holiday including bank holidays
- A relocation package of up to £4k, if outside catchment area
- Rewarding career path

**The role of the Sales and Customer Care Manager**
- Manage sales team by example, closing sales and developing opportunities
- Complete all HR related activities including holiday booking, appraisals, and probation reviews, identifying training needs of team members etc
- Handle escalated customer issues and support the team when they are handling customer complaints
- Mentor the team to achieve their individual KPI’s
- Lead daily, weekly, and monthly team performance meetings
- Attend trade events and client meetings as required (this could involve some overnight stays)
- Manage large projects for both new and existing large customers
- Manage customer expectations and identify KPI’s
- Visit sites for larger projects to ensure project target dates are met
- You will need a good understanding of IT and have good English and Maths skills
- Previous team management experience is required
- A driving license is essential as some travel between sites is required



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