Customer Advisor

2 weeks ago

Ilford, United Kingdom Pavers Full time

**We have an exciting opportunity to join our Pavers team in High Road, Ilford working 10 hours over 2 days per week. This role will involve working weekends and weekdays on a rota basis.**
- Are you passionate about achieving sales targets and finding just the right products for customers?
- Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
- Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

At Pavers we know our colleagues are our greatest asset. We’re passionate about our people and invest in them.

**Let’s see what’s in it for you**:

- A competitive hourly rate of £12.99 (18+)
- PaSS training to increase your hourly rate to £13.49 (18+)
- Generous colleague discount scheme, some of which can be shared with your family and friends

**And that’s not all, working for Pavers comes with so much more to enjoy**:

- Holiday entitlement that increases with service
- Company contribution pension
- Pavers Academy - enter a world of training at your finger tips
- Pavers Foundation - nominate a cause close to your heart to receive a donation
- Wellbeing and financial support through RetailTRUST

**Want to see a snapshot of your duties?**

As a Customer Advisor, you’re the heart of our stores. Not only will you provide excellent, tailored service to our customers, you’ll be there to:

- Help our customers look & feel great
- Showcase our ‘feel great footwear’, that feels as great as it looks
- Support the operations of the store
- Organise deliveries
- Be involved in stock movements
- Maintain an organised, clean and safe working environment

**Our stores feel like a family, here’s what we look for in our colleagues**:

- A team player
- Self-awareness
- A ‘can do’ attitude
- A keen eye for attention to detail
- Holds a passion for selling
- And is a great multi-tasker

The Pavers story began in York in 1971 when Catherine Paver took out a £200 bank loan (for a sofa she told them) to fund her new business. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.

Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine’s three sons joined the business. One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016. As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership.

From these modest beginnings, Pavers Shoes has grown to be a UK leader in today’s footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal.

We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people.

We were delighted to receive recognition as a 3* Employer with **‘World Class’** levels of workplace engagement and the **‘2nd Best Retailer to Work For’** by Best Companies in November 2024. At Pavers, we attribute the talents, passion, and dedication of our colleagues as the reasons for our success.

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