Front of House Staff

**Summary**

Job title: Front of house staff

Reports to: Manager Alex Steto

Location: Greek Flavours Swansea - 32 Kingsway, Swansea

**Salary**: Depending on experience

Hours: 30-40 hours per week

Closing date: Applications must be submitted by 5pm on the closing date of 21/01/23

Greek Flavours is an exciting new addition to Swansea’s diverse restaurant scene. Greek Flavours is anauthentic, Greek food restaurant based in the heart of Swansea City Centre where you can expect fresh, local ingredients, classic Greek dishes, and Mediterranean favorites.

**General specification**

The Front of house staff will aid the General Manager in delivering a high quality restaurant and takeaway, working efficiently and honestly towards making the business a success.

The role involves serving alcohol so applicants must be 18 or over on their job start date.

**Responsibilities**

Specific tasks will include:

- Working closely with the Manager and team, both front and back of house, in a positive and professional manner at all times
- Grinding and brewing coffee and serving both alcoholic and non-alcoholic drinks
- Developing and maintaining expert knowledge of coffee and our drinks and educating clients and colleagues about them
- Opening and closing the venue and ensuring it is kept secure
- Consistently providing well-crafted, beautifully presented, and tasty beverages (training will be provided)
- The ability to make and execute alcoholic drinks (cocktails etc), ensuring adherence to weights and measures requirements - training will be provided
- Greeting customers on arrival, directing them to a seat, and introducing them to menus, and explain what the restaurant can offer - generally contributing to creating an outstanding customer experience
- Taking orders, enquiring if the customers are satisfied, giving bills and processing payments
- Taking customers orders and delivering them to the kitchen staff for preparation
- Helping the Manager and Chef with stock control, ordering and deliveries as directed
- Confirming that any food and drink items match the orders and delivering them to tables
- Be able to deal with customer issues calmly and professionally
- Assist with the set up and to ensure the smooth running of any special events held in the venue, which may include some manual handling and lifting
- Maintaining excellent personal hygiene standards
- Speaking and interacting with both new and regular customers
- Maintaining a clean and sanitised working environment, keeping circulation spaces and the external seating areas clear and clean, washing and drying of crockery/pots/cutlery/glassware, ensuring that the welfare facilities are kept clean, tidy and appropriately stocked with handwash/toilet roll and any other requirements as directed, and promptly seeing to the clear up of any spillages/breakages
- Following health and safety guidelines, including maintaining a Covid-safe environment in line with Welsh Government regulations
- Being aware of and following all operational policies and procedures
- Being punctual and reliable, maintaining regular and consistent attendance
- Attending regular meetings with the Manager / Chef to find out about menu changes and menu specials (for both food and drink)
- Running errands where required
- Modest manual lifting, for example to bring in orders/restock and to layout the venue for special events
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays
- Contributing to a positive work environment

The above description is not an exhaustive list - there will be other tasks and activities that you may be required to undertake that are within your capability and pay grade.

You will be managed and supported by senior members of staff throughout, and on the job training will be provided to familiarise you with our systems and approaches if required.

**Person specification**

The role will involve daytime as well as evening and weekend working, including bank holidays.

We want to work with people who understand and will uphold our values and fit with our culture.

In all instances we expect everyone who works with and for us to maintain the highest standards of equalities, to act with integrity and maintain high professional standards.

And we expect people everyone who works for us to value wellbeing and kindness.

We expect you to be a strong team player and good at collaboration. Direction will be provided, but you will also be expected to be able to work on your own initiative - at quieter times you will be expected to find things to do keep the venue operating at optimal levels.

We expect our colleagues to exhibit the following behaviours:

- Kind and patient - to value kindness and the wellbeing of others and to be patient and diplomatic in your responses should things sometimes not go to plan
- Resourceful - things do not always go to plan, so you will need to be able to think on your feet t