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Neurology Pathway Coordinator
2 weeks ago
Neurology Department - Pathway Coordinator (Medical Secretary)
An exciting opportunity has arisen for a Pathway Coordinator to join the Neurology team, based on level 10 at Derriford Hospital.
The role is demanding and interesting and will require someone who is flexible and able to work well within a busy environment, has attention to detail skill to manage a variety of tasks to meet deadlines within the service.
We are looking for an enthusiastic, capable and motivated individual to join our team. The post-holder will be working closely with clinical and administrative colleagues to ensure tasks are completed to a high standard to ensure the smooth running of the service.
**Working hours**:
Part Time - 4 days - 0900 - 1700
Previous applicants need not apply,
The post holder will be responsible for making an active contribution to the management and co-ordination of the work of the clinical office. This will include
ensuring the delivery of a high quality service to the clinical teams
enabling the delivery of all access standards
compliance with administrative process, policy and guidelines.
Have knowledge of the latest local and national access standards and targets relevant to the specialty
To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.
Ensure that patients are proactively managed and are ‘pulled’ though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals et
Ensure that all data quality issues are minimised
Action data quality and other reports as directed by the Clinical Administration Manager
Updating databases and audit management where relevant.
Ensure you follow the Trust’s APN guidelines and any other standard processes within the Trust
Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department
Ensure correspondence received into the department is dealt with efficiently and effectively
Attend specialty meetings as required
Ensure that standard process is followed with regard to the management of clinic cancellations
Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant
Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant
Ensure that patient case-notes are managed in accordance with Trust policy
Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way
Be fully conversant and comply with all Trust standard processes, policies and guidelines
Actively contribute towards the achievement of all administrative quality and performance standard
Take an active role in all processes designed to support the clinical pathway
To support the management of clinical commitments and the diaries for the relevant clinical team
Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary
Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion
Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required
Use the Trust IT systems on a daily basis to produce and extract information for patient care
Provide general administrative support to the clinical team and the clinical pathway as appropriate.
Carry out any other duties as directed by the Clinical Administration Manager/Specialty Co-ordinator.
COMMUNICATIONS & WORKING RELATIONSHIPS
**This post will have regular contact with**:
Specialty Managers, Support and Administration Manager
Clinicians across a range of specialties
Pathway Co-ordinators and other Administrative Staff
Training Department
Performance Information
Patient Access Tea
Patient Involvement Tea
Outpatient Appointment Centre
