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Out of Hours Team Leader

2 weeks ago

Taunton, United Kingdom SOMERSET CARE Full time

**Do you like to connect with people, make a difference and do the right thing?**

**Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.**

**Community Somerset** recruit based on values - you do not need to have experience, as we provide all the training required

We are proud to state that we are a disability confident employer.

Everything we do at Somerset Care is underpinned by our four core values:

- **Connecting with people**:

- **Making a difference**:

- **Doing the right thing**:

- **Embracing change**

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Join our Out of Hours Team, part of the Somerset Care Group, at our Community office in Taunton. As an Out of Hours Team Leader you will be overseeing the team of on-call advisors to provide support and point of contact for all staff and clients during the on-call period. Ensure that CQC national minimum standards are met. To communicate effectively with staff, clients and relevant partner agencies thus maintaining a safe, quality driven service.

**You will need to ensure you have**:

- **Right to work in the UK (unfortunately we are not able to offer sponsorship).**:

- **Available to work 6.30am-11pm on a shift pattern basis across Monday to Sunday on a two-week rolling rota, including bank holidays**:

- **Available to work alternate weekends.** With the flexibility of providing support to the team on the alternate weekend occasionally
- **Previous background in care or customer service.**:

- **Supervisory and staff development experience**

So, if you tick these boxes and are looking for a secure full-time job, you’ve got everything you need to start training as an Out of Hours Team Leader to continue your social care career.

**An Out of Hours Shift Leader role involves**:

- Leading a team of On-Call Advisors, providing support, coaching and development and point of contact for all staff and service users during the on-call period.
- Ensuring as the Team Leader, that you and the Advisors plan and organise changes in the work of the care and support workers in the most effective manner, covering staff A/L and absence, whilst maintaining as much continuity of care for clients as possible
- Being responsive to clients changes in needs and coordinating visits for new referrals
- Ensuring that CQC regulations and standards are adhered to at all times.
- Ensuring contractual requirements are met and policy and procedure always followed (to include Local Authorities, Health Organisations and Private Clients.)
- Having overall responsibility that reporting and recording procedures are implemented and adhered to by all staff, to ensure safe running of services.
- To support planning staff in all bases by making suggestions for improvement to rotas to increase their effectiveness and to ensure all priority level are upheld. Escalate effectively in line with correct policies and procedures
- Answering the telephone and completing calls to a satisfactory conclusion. Ensuring that all appropriate issues are managed effectively and are reported, recorded and escalated in line with policy and processes.
- Ensuring that clients are serviced by appropriately trained staff with skills relevant to meet their needs, complete supervisions and 1-2-1s, Appraisal and ongoing staff training and development
- Communicating effectively and professionally with staff, clients and relevant partner agencies establishing a good rapport, thus maintaining a quality driven service
- Ensuring reports, key performance indicators are generated at the required frequency and work with the Management team to drive continuous improvement.

**As a valued employee, you’ll have access to a range of benefits**:

- Full company induction, ongoing training to gain Nationally recognised Health and Social Care qualifications plus the opportunity to start an Apprenticeship.
- Full time opportunity - 39hrs per week
- Pay rate of £14.25 per hour
- Enhanced pay for weekends and bank holidays
- Free DBS check and uniform
- Blue Light Card - provides access to more than 15,000 discounts from large national retailers to local businesses
- Access to your earnings before payday via Wagestream
- Wellbeing support available, covering a wide range of support services and events.
- Reward and recognition - Bright Sparks, Somerset Care Group Awards, Long Service Awards
- Refer a Friend Bonus - £350 per person you refer (Uncapped and paid on successful appointment)

**Job Types**: Full-time, Permanent

Pay: £14.25-£15.30 per hour

Expected hours: 39 per week

**Benefits**:

- On-site parking
- Referral programme

Work Location: In person