Welcome & Service Assistant

4 days ago

Holt, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£5,674.5 per annum

**Contract duration**:Permanent

**Hours**:This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 487.5 hours per year, worked predominantly between March - October.

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of six working at Morston Quay which is part of the Norfolk Coast and Broads portfolio. The team are there to grow support for the National Trust, give great customer experience and ensure cars are parked and paid for properly.

Moston Quay is the gateway to the seals on Blakeney Point so the local seal boat operators run trips from March to December. It's extremely busy during the summer months at high tide with trips and boat launching and at low tide the walkers and birdwatchers enjoy this beautiful part of the coast.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you're:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (487.5 hrs py)

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