Ambulance Booking Clerk

Ambulance booking Clerk 22.5 hours per week

An exciting opportunity has arisen for an individual to join an extremely busy site coordination team at Stepping Hill Hospital. The team is a multidisciplinary team comprising of Clinical Site Coordinators, patient flow coordinators and an important member of this team is the Ambulance booking Clerk.

The role of the Ambulance Booking Clerk coordinates the booking of transport to support the discharge of patients from hospital. In addition ensuring priorities for discharges are identified which means working with our wards and transport providers. You will need to have good communication skills and be able to remain calm under pressure, as this role can be demanding at busy times during the day. You will need to be able to work independently and as part of a team. The post holder will be incorporated into the rota working opposite days or alongside two ambulance booking clerks already in post. Relevant training and support will be provided.

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:

- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union
- for local financial advice

Main

**Responsibilities**:

- Be the main point of communication for wards regarding patient transport
- To book and allocate discharge transport
- Maintain accurate records within the department
- To be the main focus of contact in relation to ambulance contractors that the Trust use
- Ensuring that wards are up to date with any new guidance re eligibility criteria for booking

ambulances

Responsibility for Patient Care
- To ensure all service users are given appropriate information regarding transport to ensure safe

discharge of patients
- All staff to be dealt with in a courteous professional manner

Planning and organising
- Organise own workload
- Allocate journeys to ambulance crews
- To respond to demand and allocate services accordingly
- The post holder is expected to use their own initiative and work without direct supervision

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.