Hire Desk Operative

**Toilets+ Limited - Hire Desk Operative (Wymondham, Norfolk)**

£23,205 per year (£10.50 per hour)

Full time, permanent, Monday to Friday

Generous annual loyalty bonus scheme

**Hours**: 42.5 Hours per week 07.30 - 16.30 (30 minutes unpaid lunch break)

**Days**: Monday - Friday

**Location**: Toilets+ Ltd Head Office, 32 London Road, Wymondham, NR18 9JD

**Line Manager**: Hire Desk Team Leader

**We are looking for a Hire Desk Operative to join the Toilets+ Team**

**About Us at Toilets+**

Toilets+ Ltd is the largest independent portable toilet company in the South East of England, operating across 6 regional depots. We have thousands of toilets on short & long term hire, which are serviced and restocked on a weekly basis, these are placed on a route according to location and routes are allocated daily with the delivery of new toilets and collection or end of hires.

**The important role of the Hire Desk Operative**

This position will form part of our Hire Desk Team dealing with high numbers of calls from existing & new customers, raising the required paperwork for contracts and dealing with all relevant enquiries and queries from Depot Managers and our Service Drivers.

**Specific duties include**:

- Liaising with existing & new customers through our Hire Desk, which will include the processing of new orders, off-hires, enquiries, queries and new accounts
- Liaising with our 6 Depot Managers to confirm new deliveries, off-hires, enquiries and queries
- Liaising with our service drivers, issuing miss numbers and dealing with site enquiries relating to deliveries and/or collections
- Using our bespoke hire software complete the necessary contract paperwork for new orders, off-hires and hire contract exceptions
- Using our tracker system to assist with service driver queries and directions
- Assisting with filing of contract paperwork and other general administrative office duties, including but not limited to covering for other office staff in their duties when they are away from the office

**What you need**:

- To be successful in this role you will need good energy, be a good communicator and have great interpersonal skills.
- To be reliable and enthusiastic with a positive ‘can do’ attitude
- Enjoy working on your own and as part of a team
- A polite and helpful manner when talking to our customers
- Experience of office administration
- Excellent interpersonal & communication skills
- A good knowledge of geography
- Telephony Experience

**Behaviours**
- Ability to multitask
- Hard working
- Team player
- Good listener
- Problem solver
- A sense of humour
- Working to strict deadlines

**We offer in return**
- Full induction and training
- Free on-site parking
- Full uniform
- Opportunity to work in an expanding family-run business
- Performance related pay for individuals that take on extra areas of responsibility
- Attractive bonus scheme, we reward loyalty at Toilets+

The working hours are Monday to Friday, 42.5 hours a week with occasional overtime opportunities. The role is a full-time, permanent position for your added job security.

**We’re an expanding, family-run business**

For an informal chat about the role, please call Sarah B 01953 601345.

**This Job Description is only a summary of the role as it currently exists and is not meant to be exhaustive. The responsibilities, accountabilities and skills, knowledge, experiences & behaviours might differ from those outlined and other duties, as assigned, might be part of the job.**

**At Toilets+ Ltd we want everyone to feel valued, supported and comfortable being their true self at work. We are proud to be a diverse and inclusive employer, supporting social mobility and giving opportunities to people whatever their background.**

**Job Types**: Full-time, Permanent

**Salary**: £23,205.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus

COVID-19 considerations:
Hand sanitiser, temperature monitoring

Ability to commute/relocate:

- Wymondham, NR18 9JD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (required)
- Customer service: 1 year (required)

Work Location: One location

Reference ID: Hire Desk Operative 05/01/23