Front Desk/administrator for Physiotherapy

**Who We Are Looking For**:
Do you relish a challenge and a role where no day is ever the same?

Do you care deeply about the needs of others and have empathy by the gallon?

Can you anticipate the needs of other people and show up for work knowing that the smallest details always make the biggest difference?

Are you flexible and open to change and committed to learning something new?

Are you comfortable talking to strangers, both on the phone and in person?

Are you self motivated and super organized?

Can you multitask and prioritise and meet deadlines?

Are you looking for a role where you can make a real difference to our business?

Are you committed to being part of a team that puts clients and not ego or drama first?

Do you enjoy taking ownership of a project and relish the chance to be accountable for its success?

We know that the right person for us loves to be held accountable for high standards of performance and likely to have been working in a customer-facing environment with a long track record of dealing with customers, answering questions on the phone and in person and turning enquiries into happy paying clients.

**The Role**:
You will be responsible for managing our client list and be the key person throughout our clients experience. From the initial phone call you will be responsible for converting enquiries into paying clients to completion of their treatment, to post treatment follow up and supporting them with other challenges with their health and wellbeing when they crop up. You will ensure every one of our clients gets what they need to achieve their goals and is super happy with their entire experience with us. You will ensure everyone feels looked after, listened to, welcomed and special whenever they enter our world and beyond. This role goes beyond just the waiting room experience.

Ultimately your job is to help us grow the revenue of the clinic by booking in new clients via the phone or those who walk into our clinic directly. You will also need to excel at retaining those clients as lifelong customers of the business and reactivating them when challenges with their body crop up. You will do that by creating the type of customer service experience that clients will be happy to pay for - and be just as happy to tell others about

**Skills / Competencies Needed**:
We are looking for an empathetic, caring and kind individual who is able to communicate clearly with understanding, ease and the ability to ensure that clients are felt looked after, cared for and understood.

Strong IT skills are essential, experience in Excel, Word, Outlook, knowledge of CRM (Keap), practice management software TM3, and Zoom - training will be provided in TM3 and Keap.

Experience in private or a healthcare practice is not required. We need someone with experience at building relationships and organising diaries, sending invoices and creating a great experience for our clients. It is essential that you care about helping people and want to make a positive impact on the local community.

**Hours**:
Full time; 35 hours a week which will include one evening.

**To Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Reference ID: FDSept2021