Warehouse Team Leader

Crown Worldwide currently have an opening for: Operations team Leader

12 Month Fixed Term Contract

Location: Bow

Position Statement
To provide coordination of all activity and allocate staff accordingly, guaranteeing effective and efficient services to Crown’s customers, both external and internal; within a safe working environment.
Plan and coordinate the timely completion of Business-as-usual operational activities; ensuring that correct levels of competent and trained manpower resource are available every day.
Consistently achieve team productivity & performance targets and be responsible for reporting matters relating to behavioural/performance of the team to your line manager.
Making sure that all teams are operating within Crown’s written performance metrics and in-line with current ISO Quality standards.
Responding to customer enquiries promptly and professionally with satisfactory outcomes.
Knowledge of RSSQL, RSWeb and Health Care Records Management policies would be an advantage, you must be physically fit and hold a full clean driving licence. The Team Leader role will provide support to the site supervisor and deputise in their absence.
Person specification Fit and able to carry out the physical aspects of the role Numerate with good verbal communications skills Full / Valid Driving Licence A CRB check will be completed on all successful applicant.
Education & Training Health & Safety (including Risk Assessment) awareness Awareness of Profit and Loss implications Operational (including IT) Systems
Practical Knowledge & Experience Audit Control procedures

Implementation of all RM ISO Accreditation Procedures and Documentation Competent knowledge of Company Procedures including HR process and target goal setting. Handling customers to a superior level of service delivery

Key Focus Areas
- Effective and appropriate resource management
- Warehouse management
- Effective stock control and management
- Allocated fleet is to be properly maintained and roadworthy
Key Tasks and Responsibilities
Job Specific Competencies
- Leading - Has long term vision for Crown, is able to engage people in that vision; motivates and inspires. Has a sense of urgency, makes the best of opportunities and strives for continuous self-improvement.
- Relationships & Communication
- Is a strong communicator who identifies, builds and manages relationships which are service-oriented, customer-centred and will systematically create positive current and future benefits for Crown.
- Customer Service - Works to ensure that all service is delivered to the highest possible standards and that the facility delivers excellent Customer service at all times. Tackles problems and takes independent action, seeks out and uses opportunities to generate new ideas, to ensure consistent high levels of service.
Operations
- Ensure that day-to-day service provision is undertaken in accordance with the Records Management Operations Manual as set out for ISO 9001 accreditation.
- Respond to daily Customer orders in the appropriate manner (i.e. standard delivery for the following day, emergency 2/4 hour delivery, search and fax etc.).
- Where customer orders cannot be met for any reason, this needs to be relayed to the Branch Supervisor and the customer needs to be duly informed.
- Customers must be informed of any operational issues that may affect them.
- Ensure work orders for provision of services to the customers are created accurately and in accordance with ISO9001.
Health and Safety
- Carry out day-to-day health and safety checks as required and relay any H&S issues to the Branch Supervisor. Maintain the site H&S records as laid down in the H&S manual and where appropriate, carry out risk assessments
- Comply with all company H&S audit (internal and external) requirements.
- To ensure weekly fire alarm checks are undertaken. Noting the break glass location tested together with the date and any relevant comments.
- Carry out relevant fire drills and organise and record the maintenance and serviceability of fire-fighting equipment, emergency exits and no smoking signs.
- Keep the warehouse and yard areas clean at all times and clear any/all obstructions. All in accordance with the site specifications. Advise the Branch Supervisor of any required repairs.
Security
- Ensure the daily facility lockdown procedure is monitored & completed according to strict guidelines issued - in the absence of Branch Supervisor / Site Supervisor.
- Maintain security of the facility at all times and work to constantly improve awareness and vigilance
Supervisory
- Support the Branch Supervisor and department staff for the purpose of assisting in the performance of their work activities.
Aptitude, Knowledge and Qualifications

Aptitude
- Ability to maintain confidentiality and display tact and discretion at all times.
- Excellent analytical, interpersonal and communication skills.
- Ability to work in a rapidly changing environment.
- Ability to set priorities