Birmingham - Billing and Administration Assistant

**Job Title**: Billing and Administration Assistant

**Reports to**: Head of Billing

**Hours**:37.5 hours per week

**Salary**: £10.50 per hour

**Job Purpose**
- To provide comprehensive and effective support to the Head of Billing and assistance to Nursery Managers on day to day issues
- To provide comprehensive and effective support to the customers on billing and account issues
- To support and manage the monthly invoice processing as advised by the Head of Billing.

**Duties and Responsibilities**

Responsibilities associated with this role include, but are not limited to the following:

- Issue initial invoices to all new starters, checking sessions are correct with nursery management and ensure that payment is made prior to start date.
- Provide help and advice to customers and colleagues ensuring a quality service is provided and a strong rapport is established and maintained.
- To provide an excellent level of customer service by communicating clearly and effectively with customers and sharing information clearly and effectively on items such as TFC, funded childcare and other useful information
- To work with colleagues to ensure customer accounts are accurately managed, maintained and updated using Connect Childcare software.
- To support and manage the monthly invoice processing and pre-billing checks as advised by the Head of Billing.
- To issue standard letters and correspondence in relation to customer accounts, and chasing debtors
- Liaise with parents/nursery managers regarding any issues relating to parent accounts outside our standard terms and conditions.
- Ensuring account records are accurate and communicated (if necessary) with nursery management, and the Connect System is tidy and up to date.
- Provide training and support on use of Connect Management Software as required
- Monitor debtors on a frequent basis. Issue invoice reminders and liaise with parents regarding late payments. Where required, to support with debt collection such as money claim online.
- To process external funding claims, including childcare grant payment claims and other external payments by set deadlines.
- Monitor and update Excel spreadsheets regularly ready for Early Education Funding submission claims and use Funding Loop. Liaise with Nursery Managers to ensure all information is correct and ensure the Management System reflects all correct information.

**Person Specification**

**Skills and Experience**:

- Experience of working within a finance / administrative function is advantageous
- Ability to deal with confidential and sensitive information is essential.
- A high standard of IT proficiency and administrative skills - MS Office particularly in Excel.

**Personal Attributes**:

- Excellent attention to detail, accuracy and efficiency.
- Good organisational, time management skills and the ability to prioritise workload to meet deadlines are all essential.
- A confident and competent communicator able to work effectively with employees at all levels within the organisation
- A proven team player but also able to work alone as required
- Self-motivated and uses initiative to spot opportunities to improve company systems and processes
- Be flexible to take on a variety of work and multi-task as required.
- Flexibility to thrive in a changing work environment.

**The Old Station Nursery is committed to safeguarding** **and the safer recruitment processes. Enhanced DBS checks and references are required in line with our Child Protection and Safeguarding policies.**

**Salary**: £10.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Wolverhampton, WV4 4TJ

Reference ID: HOF003