Patient Assistant

**Main area**- Patient Assistant
- **Grade**
- Band 2
- **Contract**
- Fixed term: 12 months (Maternity cover)
- **Hours**
- Part time - 29 hours per week
- **Job ref**
- 373-NBH0832- **Site**- Old Hall Surgery
- **Town**
- Ellesmere Port
- **Salary**
- £24,464 per annum pro rata
- **Salary period**
- Yearly
- **Closing**
- 12/11/2025 23:59

**Job overview**:
We are looking to recruit a Patient Assistant. The post holder will join our friendly Administration/Reception Team to work at Old Hall Surgery and support our other two GP practices, Westminster Surgery & Willaston Surgery.

This role is a 12 month fixed term contract, part time - 29 hours per week.

Shortlisting for this vacancy is due to be completed on 13/11/2025 and the proposed interview date is 18/11/2025.

**Main duties of the job**:
Duties will include working on reception, clerical and administration duties and supporting GPs, Clinicians and Service Users within our surgery.

Please see JD attached.

**Working for our organisation**:
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

**Detailed job description and main responsibilities**:
Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

**Person specification**:

- **Qualifications**:

- **Essential criteria**:

- NVQ Level 2 Business and Administration or equivalent/or relevant administration experience-
- **Desirable criteria**:

- NVQ Level 2 Customer Care- **Knowledge and Expertise**:

- **Essential criteria**:

- Knowledge and use of Microsoft Office
- Knowledge and understanding Data Protection Act-
- **Desirable criteria**:

- General office duties e.g. filing, photocopying, faxing- **Experience**:

- **Essential criteria**:

- Typing experience-
- **Desirable criteria**:

- Experience of dealing with the public on the telephone and face to face Applicant requirements

Further details / informal visits contact
- **Name**
- Sam Thorley

** Job title**

Primary Care Lead

** Telephone number**

07895 305713

** Additional information**-
or telephone 01244 393100