Guest Service Supervisor

**COURTYARD OXFORD SOUTH: NIGHT GUEST SERVICES SUPERVISOR JOB DESCRIPTION**

JOB TITLE**:GUEST SERVICES SUPERVISOR**

REPORTING TO**:ASSISTANT FO MANAGER**

KEY LIASON**:ALL DEPARTMENTS**
**- **FOOD & BEVERAGE SUPERVISORS
**- **DUTY MANAGERS
**- **HOUSEKEEPING
**- **RESERVATIONS TEAM
**- **FO, F&B & KITCHEN COLLEAGUES
**- **INTERNAL/EXTERNAL GUESTS
**- **CONTRACTORS & SUPPLIERS

**SCOPE & MAIN PURPOSE**:
To Supervise and assist the nights team in creating exceptional, unique, profitable & memorable experiences through providing and maintaining outstanding guest satisfaction as outlined by THE

COURTYARD’S operating standards/practices whilst promoting ‘THE COURTYARD’ & ‘OXEN

BAR&GRILL’.

**INNOVATIVE**:
The entire concept of THE COURTYARD is we give our guests greater autonomy with technological advances and social attitudes & trends, meaning we have to ensure that you utilise your experience and unique/quirky personality to contribute to the ‘Work as One’ ethos of

THE COURTYARD where you are not bound nor restricted solely to your main role/responsibilities and actively seek to assist in all facets of the business as outlined in your ‘Job skill checklist’ ultimately contributing to achieving maximum revenue and guest satisfaction.

**KEY OBJECTIVES**:

- Aid the night team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
- Leads by example. Coach and motivate staff to provide best possible guest experience, to maximise guest experience targets
- Assist with the hiring, training, scheduling, and supervising of team members
- Ensuring all team members are trained in running the night audit, check in & out of guests, preparing food & drink, setting up of meeting rooms, monitoring of safety and assisting with guests
- Adopt an enthusiastic, assertive, and passionate approach to guest service, and demonstrates the Marriott & Hotel Values at every opportunity
- Ensure all public areas are to approved standards, ready for the new day, and that the areas are clean and tidy throughout the night
- Responsibility to ensure compliance of Health, Safety & Security within the workplace

You will play a key role in our manager on duty team
- Provide a comprehensive hand over to the front office team
- Actively participate in training to update your skills and knowledge and to ensure you meet your own personal development needs/plan, outlined in your ‘Job Skills Checklist’
- Ensure achievement of budgeted profitability of the Food and Beverage facilities
- To ensure the ambience and atmosphere is clean, fun, friendly and inviting
- To be fully compliant with SOP’s (Standard Operating Procedures) as outlined by ‘The

Courtyard’
- To work with The Courtyard’s Culture and Values - ‘Inviting’ ‘Forward’ ‘Passionate’ in assisting in all facets of the business when requested to do so along with undertaking relevant training

**Social responsibility and eligibility to work statement.**

Courtyard by Marriott Oxford South is licensed under franchise agreement with Marriott International, managed by **EQ Hotels Ltd **and owned by **Reef Estates Hotels Ltd**. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Only successful applicants for the interview stage will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: £26,250.00 per year

**Benefits**:

- Company events
- Employee discount
- Flexitime
- Referral programme

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Abingdon: reliably commute or plan to relocate before starting work (required)

Work Location: In person