Workday Senior Functional Partner

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.

We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with our new shareholder I Squared Capital who acquired Arriva in May 2024.

We have a fantastic opportunity to join our Workday Support Team as **Workday Continual Improvement Partner **operating within the Arriva Corporate Centre.

Given the increasing focus on data within Arriva, this role is designed to help colleagues understand how to best use the data available to them whilst educating our colleagues on dashboard functionality and the on-going evolution of these.

This role will be required to support the businesses in their understanding of how to maximise the opportunities available to them by being visible in the business supporting with live demonstrations to showcase how to enable key decision making and value add opportunities.

This role adds value to colleagues across the Arriva Group through ensuring efficient reporting and dashboard capability whilst we adopt, and not adapt, out of the box functionality where possible.

The role can be based with colleagues in either our London or Sunderland office, a minimum of 2 days per week with the rest focusing on where you can best deliver, whilst still allowing for the required work life balance. The role operates Monday to Friday, 35 hours per week with 1 hour lunch per day.

**Key responsibilities of the role include**:

- Act as SME for Workday Reporting and Analytics, responsible for the maintenance, change requests and upgrades across these areas.
- Develop the roadmap for the adoption of Prism and any future dashboard and reporting tool enhancements.
- Provide data insights to showcase opportunities to drive standardisation. Be the advocate of Workday with the ethos of “adopt not adapt”.
- Support the BUs as a critical enabler to maximise automation opportunities and reduce off system processes.
- Assist the business in being curious about the benefits of data hubs versus data dashboard, providing expert knowledge on the business benefits to aid usage decisions.
- Play a key role in the development of standard metric reporting utilising productivity tools to assist.
- Own the communications for the Reporting and Analytics Workstream, seeking feedback from end users across the business and using the relevant communication channels as appropriate.
- Host and facilitate workshops and demonstrations virtually and in-person to help stakeholders understand what good looks like.
- Support other Functional Specialists, building relationships to partner with key stakeholders to agree continuous improvement for the way in which core HR transactions and processes are reported on within Workday.
- Thinking across all workstreams to provide data modelling and bring a reporting lens across. Be the conscience, seek feedback and test with our end users.
- Utilise Workday Community and Workday Success Plans to understand best practice, market trends alongside remaining connected with Workday to ensure we bring the outside in at relevant opportunities.
- Responsible for assessing all change impacts in relation to reporting and analytics following the governance model in place to reduce risk and identify improvement.
- Responsible for configuring and maintaining all reports, dashboards, and analytics within Workday.
- Responsible for configuring and maintaining any updates to reports and security policies.
- Responsible for testing of any new functionality or upgrades/releases.
- Actively works and supports resolution of issues escalated; managing incidents, tracking ticket status and partnering with other support teams as necessary to resolve working to SLA’s.
- Support in maintaining training activities and materials, including user guides, FAQ, recorded demos, Sharepoint content, etc.

**What we'd like from you**
- Outstanding interpersonal and communication skills, able to communicate confidently across all levels of stakeholders.
- Experience working in a multi-national organisation, working with multi-business implementations.
- Experience in business change and supporting organisations to demonstrate a return on investment through initiatives introduced.
- Experience of sales & divestitures and the impact on Workday.
- Experience aligning with areas of Workday product that involve the most innovation, configuration and consulting opportunities.
- A highly analytical and customer service driven mind-set.
- Passion for simplification and continuous improvement.
- Alignment to Arriva’s values: caring p