Junior Ict Apprentice

2 weeks ago


Birmingham, United Kingdom Fuelsoft Full time

We are looking for an enthusiastic individual who is dynamic and has a passion for IT and software. You must be a quick learner, punctual and well mannered.

This is a fantastic opportunity to develop your knowledge of IT infrastructure, software and support services as an apprentice front line technician.

In addition, you shall learn how to understand the delivery of how technical support fits with the end-to-end operating model for customers in the market of fuel, supply chain and sales. We will look to create well-rounded individuals with strong technical knowledge who will be able to work both on their own and with the other support teams.

You must be able to demonstrate your ambition, drive and enthusiasm with a hands-on approach to work.

Your duties would include:

- Deliver an exceptional standard of customer service.
- First point of call for all support issues for our customer base.
- Liaising with other teams when needed.
- After training Prioritising and dealing with 800+ end users for remote support (1st line).
- Maintain high levels of communication with our Customers either remotely, using our online portal or via telephone.
- Take well organised methodical approaches to problem solving.

Strong interest in IT, ideally with some experience in IT support. Must be well organised, self-motivated and be proactive with good interpersonal skills. Must have excellent phone manner and be able to communicative effectively with customers. Must be able to work on own initiative and in a pressured environment. Knowledge and exposure to Microsoft Office products essential as are analytical and troubleshooting skills and a good understanding of PC/desktop architecture favourable.

Good standard of education (GCSE’s at grade C or above in English/ Maths) or Functional Skills can be completed alongside course.

**Job Type**: Apprenticeship

**Salary**: Up to £15,000.00 per year

**Benefits**:

- Casual dress

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends


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