IT Support Technician Apprentice

_**Working for Harris Federation**_ The Harris Federation is an education charity led and run by teachers. The founder, Chairman and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. There are now 52 Harris primary and secondary academies in London and Essex, as well as a teaching school alliance that trains thousands ofteachers every year. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immenselyproud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. **_What it’s like working in this role_** This opportunity will allow you to develop, through study and "on the job" experience, the knowledge, and skills necessary to be a valuable Harris ICT Technician and in doing so support our efforts to deliver an outstanding IT support service to our Staffand Students. On this role, no two days are the same as an IT support technician. Under the instruction and guidance of central and local IT Staff you’ll spend time between supporting school users to meet the academic, pastoral, and administration needs and the installationand maintenance of required software. Other responsibilities could include: - Incident, Request and Problem Management - Ensure that all IT Support needs are logged correctly on the Service Management system. - Re-route or escalate IT support tickets to the appropriate team or person - Assist, where appropriate, in efforts to resolve IT support tickets within the SLA. - Identify recurring IT incidents and research potential root causes to the underlying problem. - Keep the Academy staff informed about the status of their support ticket(s). - Notify the local IT Staff upon detection of a major incident affecting the operation of services. - Maintain Windows 10 based PCs, Laptops, Tablets and Apple IOS devices. - Assist with the installation, configuration, and maintenance of computer peripheral equipment e.g multi-functional printers, Interactive whiteboards (IWB’s) and Projectors. - Installing & upgrading new software, ensuring compliance with software licensing regulations. - Prepare conference / meeting rooms with related IT and Audio-Visual equipment needed for the meeting. **What could the future look like?** Harris Federation are committed to developing emerging talent. Individuals can use the apprenticeship plans to jumpstart a successful career in a skilled industry through on-the-job training and online study. Our goal is to transform you into a fully competent technician, ideally open to accepting a full-time, permanent position within the team, with opportunities for progression in the future. This apprenticeship could lead to Senior Technician roles to workingas a Service Manager supporting academies across the federation. - **Requirements**_ - **Experience** Whilst previous experience is great, we at Tiro are always open to **wildcards**. We’re not just interested in experience and qualifications; we’re looking for someone with the right attitude and aptitude to fit right in at Harris Federation. - **Qualifications** It’s about enthusiasm, not school results. In our experience the most successful apprentices are those who have driven to find out more about the sector, can be up front about what they do and don’t already know, are considerate, self-reflective, and impatientto learn the job role - **Skills and characteristics** Do you like solving puzzles? We’re looking for someone who relishes in **solving problems** whilst delivering exceptional customer service. Someone who can work under pressure, willingly embraces changes, and absorb the ways of working. We’re looking for fearless techies brave enough to be yourself, with enough self-confidence to be able to communicate with a range of people and can adapt your approach to influence others. To succeed in this apprenticeship, you’ll need bags of enthusiasm,be a fantastic collaborator and be hungry to learn Even if this doesn’t sound quite like you, but you still think you could do a great job in the role, get in touch. We’re always open to wildcards. - **So how does the apprenticeship work?**_ At Tiro we’re obsessed with changing lives through science and technology apprenticeships so we can’t wait to have you on board. You’ll be trained by an expert tutor from Tiro as well as an experienced mentor at Harris Federation who together, will makesure you develop the knowledge, skills, and work habits you’ll need to succeed in your career. Over 21 months, you’ll devote a minimum of 6 hours of your working week on 'off the job’ training. This can include theory training (for example, virtual lessons & online learning), alongside practical training (for example shadowing, mentoring, & time spentwriting assignments.) Together this will count towards a Level 3 Information communication Technician Apprenticeship. Being an apprentice is hands-on, so you’ll get the chance to learn things you might otherwise not have experienced in a university or college environment.