Customer Service Account Handler

7 days ago

Gillingham, United Kingdom Senseco Systems Limited Full time

**Senseco Systems Limited** Based in Kent, Senseco Systems is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems. Our name SensEco stands for: - \"Sense\" as fire and security sensors are core competencies and - \"Eco\" to underscore our strong commitment to the environment and protecting our planet. Senseco Systems owns other companies across the UK. They include Firecheck Contracts, Arc Monitoring, Guide Security and Power Plus. **Key Responsibilities of the Customer Service Account Handler (but not limited to)**: - Maintaining and building a strong relationship with a portfolio of clients, primarily via telephone - Scheduling maintenance, callout and remedial visits - Delivering high quality customer service when liasing with engineers and clients to schedule visits - Addressing all emergency call outs within stated KPIs - Being first point of contact for clients and resolving their query in a professional and timely manner - Ensuring visits are booked in accordance with Senseco procedures; maximising engineer utilisation - Providing risk assessment and method statements for planned maintenance work - Ensure all necessary paperwork is obtained and promptly processed. This includes, but is not limited to, worksheets and purchase orders **Skills required for Customer Service Account Handler** - Computer literate - Experience working in a high pressure, client/customer facing environment - Excellent organisational skills and attention to detail - Excellent telephone manner - Good written, oral and numerical skills - Ability to work well as part of a team as well as autonomously - Ability and desire to learn the legal and regulatory compliance for the fire industry Competency Level: 2

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