Bar Assistant, Soho Theatre Walthamstow

We are looking for a casual Bar Assistant to join the team to deliver the highest standards of customer service at all times and to perform all aspects of bar service which may include opening, cleaning and general daily procedures with a comprehensive knowledge of all drinks, food and other products on offer.

The Soho Theatre Bar Team are often the first people to greet our audiences and guests. You’ll see them working away with customers as you head in for food and drinks, and they’re here to ensure your comfort and safety when visiting us.

We’re looking for friendly and approachable people with great communications skills who enjoy working with the general public and our artists. You’ll be great at getting people served quickly and efficiently and able to answer their questions. If you’re able to multi-task, think on your feet, do it all with a cheerful smile and maintain eye contact, you’re just the kind of person we’re looking for.

This role is a casual, zero hour contract, and is based at Soho Theatre Walthamstow, 186 Hoe Street, London, E17 4QH.

**Job Outline**

**Customer Service**
- Provide excellent customer service in line with the values of Soho Theatre Bar
- Maintain a visible profile during service, being proactive, polite and helpful
- Ensure quick, accurate service
- Maintain high standards of personal appearance and hygiene
- Respond to any drinks/menu queries with knowledgeable answers

**Reception Duties (when working in day times)**
- Act as the first point of contact for all visitors to the building, taking on the role of reception for artists and other building users and accepting deliveries for the theatre
- Confidently use the radio as a means of contact with the theatre, liaising with the Duty Manager to assist with arrivals to the building
- Maintain an awareness of daily building activity and the associated arrivals, departures and deliveries
- Always be a welcoming, knowledgeable and confident presence in the Bar

**Operational**
- Take and process orders, ensuring clear payments for customers
- Be conversant with the till software and card payment devices
- Ensure all required procedures are adhered to prior to starting a shift
- Ensure all food and beverage preparations have been completed prior to service
- Maintain the bar and associated areas so that they are clean, presentable and safe, and all tables are laid in accordance with procedure
- Ensure all stocks are brought from cellars in an appropriate manner and time and that stock is rotated in date order correctly
- Take instruction from senior staff members, be proficient in anticipating their requirements
- React promptly and deal with any issues, complaints, breakages, spillages etc.
- Communicate issues to a senior member of the team
- Maintain a consistently positive attitude when working with other staff members
- On leaving a shift, ensure bar is re-stocked for the next shift, waste is removed, areas are left clean and tidy and any outstanding issues are reported to the manager

**General**
- Support the aims and objectives of Soho Theatre both internally and externally
- Be familiar with Soho Theatre’s programme (and on occasion attend Soho Theatre shows if possible, in order to converse with customers in an informed and confident manner)
- Maintain excellent levels of customer service
- Keep up to date with licensing legislation and awareness of legal responsibility for the premises, and inform others if needed
- Comply with and enforce health and safety rules and food hygiene regulations, supporting the team to deliver high standards
- Attend Company meetings and other internal meetings as required
- Uphold the theatre’s Equal Opportunities Policy and Health & Safety Policy at all times
- Communicate efficiently with the rest of the department to ensure the smooth and efficient running of communications activities
- Any other duties as may be reasonably required

**Person Specification**

**Qualities**
- A professional, efficient and friendly approach to work
- Excellent communicator with the ability to engage with a wide range of personalities
- A flexible approach - able to work evenings, weekends, late nights and public holidays
- Motivated and committed when at work; happy to take initiative to solve problems
- Comfortable learning new systems and teaching others to use them, often being the first port of call for problems that arise
- Approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge
- Comfortable working in a fast paced, energetic and demanding environment

**Skills**
- Strong interpersonal skills
- Effectively working within a team
- Ability to multi-task and prioritise during busy times
- Time management skills (it’s crucial staff arrive on time and prepared for work)
- Analytical and problem-solving skills
- Ability to demonstrate good attention to detail
- Ability to be flexible, responding quickly and positively to changing requirements.
- Ability to mainta