Health & Benefits Administrator
2 weeks ago
Client Service Administrator - Mercer
Locations:
- Ringwood - Crow Arch
- Bristol - Counterslip
Are you passionate about your clients and have experience working within Administration?
Are you interested in working for a world-class organisation, working with a variety of clients?
We are recruiting an Employee Benefits Administrator to join our Bristol Team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assuranceand Critical Illness.
What can you expect?
You will work in a busy office environment and will build / maintain administration of a portfolio of clients
What’s in it for you?
- Challenging yet friendly and diverse work environment
- Exposure to a wide range of clients ensuring a varied work load
- 25 days holiday with the option to buy/sell 5 days additional leave
- Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcareand retail vouchers and much more
We will count on you to:
- Deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB’s target operating model.
- To provide technical support to clients and colleagues.
- Advanced communication with clients, colleagues and providers
- Adhere to MMB processes
- Accurate and timely completion and maintenance of MMB’s systems to achieve set targets
- Ownership of delivery of tasks and proactively manage own workload
- Partner with internal/ external stakeholders to achieve best service for client
- Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
- Ensure quality of own work through right first time approach
- Champion continuous improvement within your team/location
- Develop and maintain appropriate technical and market knowledge
- Support revenue reporting activity as appropriate
- Quality checking of colleagues work to ensure accuracy
- Attend client meetings as required
- Manage client relationships to support retention & growth
- Training and technical referral for colleagues
What you need to have:
- Strong background in Administration or a customer focused role
- Excellent working knowledge of Microsoft Office suite
- Ability to work on own and as a team player, establishing good rapport with clients and colleagues
- Excellent time management and planning/organisational skills, ability to work to deadlines
- Related business experience and technical knowledge to appropriate level
- Evidence of continued personal professional development
What makes you stand out?
- Previous Healthcare/Employee Benefits based experience
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