Hospital Team Support Officer

**Are you passionate about teamwork and the supporting the wellbeing of others?**

We are seeking a dedicated and organised Hospital Team Support Officer to become a vital part of our Hospital Team who provide a highly valued service to unpaid family and friend carers where they or the person they care for are a patient in hospital. The team work across 5 Acute and 8 community hospitals serving the residents of West Sussex.

This hybrid role combines remote work with occasional travel to in-person meetings in West Sussex.

For full details of the role, please see the attached job description at the end of this listing.

Interview Date: 17th July 2025

**Job Role**:

- **Triage**: Oversee and organise the Hospital Team action list and manage referrals to the Hospital Service, liaising with the referrer if required.
- **Co-ordinate Appointments**: Where required contact carers to arrange appointments for one-to-one support on the phone or on-site in one of the hospitals served, ensuring carers can access the service easily and in a timely manner.
- **Referrals**: Manage new referrals into our Support at Home after Hospital service, liaising with the referrer if required. Add new carers to the database and call carers to arrange an appointment time for assessment.
- **Demonstrate Impact**: Support the collection and maintenance of data for reporting. Showcase the difference the service makes in carers’ lives through direct conversation to gather carer stories, evaluations and feedback.

**Employee Benefits**:

- Training and Development: Opportunities for professional development and training.
- Flexible Working: Flexible working hours and remote working options.
- Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
- Healthcare and Employee Assistance Programme with perks and discounts.
- Enhanced Maternity/ Paternity/ Adoption Pay.
- Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

**Before you keep reading**:
**Our Culture and Diversity**:
At Carers Support, we are building an **inclusive workplace** where **everyone can do their best work**and** be proud to belong**.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. **We recruit for potential, not perfection.** At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities.

**We are focused**, putting carers at the heart of everything we do.

**We act together**, working with and for carers, the communities they live in and the people that can make a difference to them.

**We are leaders**, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

**We are committed to behaviours that support**:
**Quality**- the highest practical level we can reach in outcomes, learning and behaviour

**Inclusivity**- respecting people, cultures, and organisations

**Caring**- improving quality of life and influencing behaviour change

**Integrity**- operating with honesty and reliability

**Loyalty**- long-term committed partnerships and co-operation

**Innovation**- driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our **Good Place to Work page** and the results of our recent engagement survey. We can't wait to hear from you

**Disclaimers**: