Cleaning Supervisor

Cleaning Supervisor

**Full Time Salary**
- £30,650

**Employment Type**
- Full time

**Hours Per Week**
- 35

**Region**
- Lancashire

**Location**
- 1a Enterprise Way, Accrington, BB5 0FR

**Contract Type**
- Permanent

**Job Type**
- Environmental Services, Property Services

**Closing Date**
- 12/03/2025

**Ref No**
- 2398

**What you can expect from us**
- We offer a competitive salary of £30,650
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.

**About the role**

We are now seeking to appoint a Cleaning and Waste Management Supervisor to oversee our in-house team of Environmental Cleaning Operatives to deliver a high-class cleaning service across the range of properties we manager across the North-West England.

This is an exciting chance to join an expanding team and create a best-in-class environmental services provision and deliver the #Onward Difference.

Overall, we are looking for a committed and responsible supervisor who has excellent people management skills and the ability to communicate effectively with our customers.

This is a mobile working role and will require the post holder to attend office and sites as required on a weekly basis, so a driving licence will be required and we will provide a fully equipped van.

The successful post holder will work Monday to Friday but there may be occasional out of hours work required which may include weekends.

**Responsibilities**:
The purpose of the role is to supervise the provision of in-house services in the delivery of a high-class service, providing an excellent customer service, responding effectively to customer enquiries while on site and through all other means, taking remedial action where necessary to ensure quality standards are met.

A driving license is required for this role.

**Line Management**
- Manage cleaning, window cleaning & waste management teams to complete works to agreed schedules and specifications on estates and schemes.
- Provide operational cover as and when required, performing the duties of an operative. Manage of pest control and hazardous substances and waste management.
- Performance management of in-house teams and contractors through safety audits and quality checks

**Resources**
- Manage internal resources effectively and efficiently to deliver agreed performance targets and high levels of customer satisfaction.
- Undertake the management and allocation of resources including plant, equipment, vehicles, and materials. Delivering basic training and Toolbox Talks as required.

**Health and Safety**
- Ensure safe methods of work are adopted and all colleagues are suitable qualified and trained to deliver the work required.
- Ensuring records are available for monitoring compliance. Assist with the review and creation of risk assessments and safe systems of work.

**Partnership Working**
- Identify, build, and develop internal and external partnerships to ensure that EST objectives are met.
- Work closely with the Neighbourhood Teams to reduce fly tipping, encouraging recycling and sustainability initiates.
- Deliver excellent customer service by listening to customers and responding to enquiries.

**Reporting**
- Prepare reports, minutes and other written communication as required.
- Investigate and report on health and safety incidents and customer complaints.
- Estimate costs and service charges for Environmental services and prepare work instructions for teams.

**Customer Service**
- Attend resident and partner meetings within and on occasion outside regular hours including evenings and weekends.

**Skills/Experience**

**Essential**:

- Knowledge of best practice in environmental services Cleaning, Window Cleaning and Waste Management.
- Track record of working under pressure, meeting deadlines and hitting KPI’s in a customer facing role.
- Experience of thriving in a team context, maintaining excellent relationships.
- Ability to communicate effectively with customers, colleagues and external organisations.
- Knowledge of health and safety responsibilities.
- Professional and flexible approach.
- IT Skills - Microsoft office.

**Desirable**:

- Knowledge