Interim IT Operations Specialist

2 weeks ago

Glasgow, United Kingdom Serco Plc Full time

IT Operations Specialist
Fixed term contract
- 12 months
Caledonian Sleeper Ltd
Glasgow or London base
Competitive salary plus benefits

Do you have a passion for IT?

We have a fantastic opportunity for an IT Operations Specialist to join our team on a fixed term basis for 12 months. This is an exciting time to join us as we have started our transition from Serco Group plc to the Scottish Government; and whilst Serco IT continue to deliver IT Services encompassed in the Transitional Services Agreement, the need has arisen for a dedicated IT Operations Specialist.

**Main Accountabilities**:
As Caledonian Sleeper IT Ops Specialist, you will work independently of Serco with some specific CSL IT Activities, where regular travel to our CSL sites will be required.You will be required to support our wider team with company iPads and mobile WIFI consisting of:
End to end lifecycle from purchasing devices to devices returned
App & security provisions to enable distribution to staff
Issue troubleshooting and resolution
Stock management
Mobile Wifi
Initial troubleshooting if issues experienced
Point of contact for supplier technical support
Furthermore, you will work in partnership with Serco IT ensuring onsite CSL IT Support

**What you’ll need**:
**Qualifications**:
Professional qualification in IT or computer science
Skills and Knowledge
Self-starter and driven to solve problems and IT issues, primarily device-related
Exceptional interpersonal and communication skills
Ability to keep up with technical innovation and industry trends.
Strong analytical skills with ability to assimilate information quickly, ability to provide technical support, including the ability to demonstrate “root-cause” analysis of issues.
In-depth knowledge of hardware and software, including set up and installation.
Attention to detail.
Software troubleshooting and problem solving.

Experience

Previous experience in IT operations/support specialist
Experience to challenge and interpret IT policies and procedures and their implementation by teams

**What we offer**:
Competitive salary
25 days annual leave
Free Scotland wide rail travel with ScotRail for the employee and eligible family members
Allocation of complimentary tickets each year for Caledonian Sleeper travel
Contributory pension scheme

We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.
Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.
Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.
Serco is acting as the resourcing partner for Caledonian Sleeper Limited which is operated by Scottish Rail Holdings on behalf of the Scottish Government.

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