Current jobs related to Workforce Planning - London - Red Personnel
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London, United Kingdom InvitISE Ltd Full timeWe're looking for a Workforce Planning Manager (Transformation) for our public sector client based in London, Lytham St Annes, Durham or Glasgow on an initial 6-month contract paying up to £515 per day inside IR35. This role offers hybrid working with an expectation to attend the office two days per week. You'll be supporting a large, fast-paced...
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Workforce Planning Manager
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London, United Kingdom InvitISE Ltd Full timeWe’re looking for a Workforce Planning Manager (Transformation) for our public sector client based in London, Lytham St Annes, Durham or Glasgow on an initial 6-month contract paying up to £515 per day inside IR35. This role offers hybrid working with an expectation to attend the office two days per week. You’ll be supporting a large, fast-paced...
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Workforce Planning Manager
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Workforce Planning Manager
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Workforce Planning Consultant
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London, United Kingdom Global Accounting Network Full timeAbout the Company We are supporting a high performing organisation through a key change management and restructuring programme and are looking for an experienced Workforce Planning Consultant to lead capability assessments across the IT function. About the Role This is a high-impact, fully autonomous role where you will be responsible for assessing current...
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Workforce Planning Consultant
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London, United Kingdom Global Accounting Network Full timeAbout the CompanyWe are supporting a high performing organisation through a key change management and restructuring programme and are looking for an experienced Workforce Planning Consultant to lead capability assessments across the IT function.About the RoleThis is a high-impact, fully autonomous role where you will be responsible for assessing current...
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Workforce Planning Consultant
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London, United Kingdom Global Accounting Network Full timeAbout the CompanyWe are supporting a high performing organisation through a key change management and restructuring programme and are looking for an experienced Workforce Planning Consultant to lead capability assessments across the IT function.About the RoleThis is a high-impact, fully autonomous role where you will be responsible for assessing current...
Workforce Planning
2 weeks ago
**Workforce Planning & Data Analyst** required by a leading UK wide retailer based in the City of London. The post holder will provide operational resource planning, for their Customer Service Centre and Customer Resolutions Teams across thedifferent customer access channels to ensure a consistent level of service is provided across the hours of operation.
This is a full time, permanent role paying £35,000 per annum - hybrid working - offices in the City of London
Key duties of the Workforce Planning & Data Analyst include:
- Provide timely operational reporting of KPI, quality standards for the Customer Service Centre and Customer Resolutions Team across the different customer access channels to ensure customer service staff deliver high quality service to customers at thefirst point of contact.
- Support the Customer Service Team, Customer Services Manager and Customer Resolution Manager to manage their staff by providing live information on call handling levels, productivity, and quality measures.
- Support the development of the customer service by analysing performance and providing recommendations on areas for improvement.
- Use data to identify areas of service or process failure and work with the supervisor and operational managers to address these issues.
- Develop new systems to gather and integrate customer data to address any gaps in our understanding of customers.
- Act as the data expert for the service.
- Work on housekeeping reports/ intelligence as directed by the service manager
Essential requirements:
- Professional Qualification in Resource Planning or Workforce Management and / orNVQ level 4
- Experience of working in similar roles within a customer service centre environment
