International People Adviser

**Description**

**ISP International People Adviser Role Profile**

**Purpose of Role**
The ISP International People Adviser role will serve as the main point of contact for internationally-based ISP Central team employees, particularly those based in Spain, Italy and the Middle East. They will also play a critical supporting role in the implementation of our new HRIS.

**ISP Principles**
**Begin with our children and students. **Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

**Treat everyone with care and respect. **We look after one another, embrace similarities and differences and promote the well-being of self and others.

**Are financially responsible. **We make financial choices carefully based on the needs of the children, students and our schools.

**Learn continuously. **Getting better is what drives us. We positively engage with personal and professional development and school improvement.

**ISP International People Adviser Key Responsibilities**
**People Advice and Support**
- Provide the Central team people managers with internationally-based team members, particularly those in Spain, Italy and the Middle East with timely advice, guidance and support on employee relations, legislation, People policies, processes and procedures covering the full employee lifecycle, escalating to the Group Head of People Operations when necessary.
- Coordinating and drafting offers, contracts and contract amendments. Supports the line managers and the Talent team to draft and update role profiles. Key point of contact for health, safety and wellbeing for internationally-based Central team members coordinating risk assessments, fire, health and safety and first aid training and liaising with the Group Health and Safety Director on workstation assessments.

**Performance Development**
- Support people managers with the management of the performance development process.
- Guide and coach people managers with European-based team members to handle any performance issues.

**HRIS**
- Administers HR data for internationally-based Central employees with the support of local HR, ensuring the data is robust and accurate and can be relied upon for payroll and reporting / analytics purposes. Support the implementation and deployment of the new HRIS as required, working on modules, helping to ensure data integrity and creating / organising training.

**Employee Experience and Engagement**
- Supports the Group People Adviser with driving employee engagement within the London office and across the internationally-based Central team, liaising with the People Administrator and the Group People Analytics and Engagement Analyst to deliver the NPS pulse surveys and employee engagement surveys and running focus groups to increase insight and formulate action plans.
- Liaises with the People Administrator to coordinate onboarding schedules for new joiners and meets with all new joiners as part of their onboarding to learn from their feedback. Carry out exit interviews for the internationally-based Central team members, working with the People Administrator to ensure a positive offboarding experience, collating, evaluating and reporting on feedback and using this to suggest improvements to the employee offer and experience.

**Employee Relations**
- Primary contact for employee relations matters including providing coaching, advice, guidance and supporting as necessary with disciplinary and grievance processes.

**Payroll, pension and benefits**
- Work with the local HR and Payroll to ensure they have all relevant information to run local payrolls, cross-checking information and ensuring efficiency of process as required. Oversee the Payroll Provider’s management of monthly pay and pension administration, picking up and addressing any issues as appropriate.

**Policies and processes**
- Support the Group Head of People Operations with the creation and updating of policies and guidance, tailoring information to the audience and aligning content to the ISP Values, Behaviours and Brand voice.
- Support the People Administrator with any necessary follow up in cases of Safeguarding Central Register non-compliance for internationally-based Central team members.

**Group**
- Support the Group and Regional Heads of HR with mobility advice and guidance and the management of relocation and mobility cases across ISP, working with colleagues in the Tax team as necessary.
- Manage visa and immigration processes for Central team mobility cases and be the main point of contact for employees during their relocation.
- Once new HRIS is deployed, work with Talent and Regional HR to build and communicate project and secondment opportunities.
- Provide peer support to other HR team member