Apprentice Pensions Administrator

**Basis**

Full time

**Job category/type**
- XPS Administration

**Date posted**

11/06/2025

**Job reference**

REQ003062

**Apprentice Pensions Administrator**

**Location**:Middlesbrough

**Employment Type**:Permanent, Full Time

**Grade**:Associate

REQ003062

**About XPS Group**:
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

We have over 1058 administration staff who cover a whole range of services from accountancy to systems development. On top of that, we are an award-winning organisation having topped the polls of many industry awards.

**About the Role**:
This is an excellent opportunity to join our friendly teams. We service clients and members by performing a range of administration tasks including calculations, reports, speaking to members directly, project work, presenting to clients and much more.

The working week is Monday to Friday from 9am until 5.15pm (36.25) with 1 hour off for lunch. Flexible working arrangements for this role will be considered and can be discussed at interview.

**Key Responsibilities**:
The administration role includes the following:

- Performing calculations for members. This covers leaving service, retiring, transferring benefits to another plan or passing away.
- Producing communications and speaking to members, Trustees, clients and third parties directly.
- Creating reports for presentation to Trustees.
- Completing annual and adhoc projects such as pension increases.

**Your Profile**:
**If you have a genuine desire to help people as well as achieve your career aspirations than we are the company for you**

**Essential**:

- Grade B or 5 in English and Maths at GCSE or equivalent.
- Strong communication and interpersonal skills, both written and verbal.
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
- High attention to detail and accuracy in both written and numerical tasks.
- Positive, flexible, and proactive approach to learning and work responsibilities.
- Able to follow procedures, take ownership of tasks, and work effectively in a team.
- Demonstrate a commitment to a career in pensions administration and continuous improvement.

**Desirable**:

- Previous work experience, ideally in a customer focussed environment.

**What We Offer**:
For administration staff, we provide guidance and mentors for the Award in Pensions Essentials (APE) through our industry professional body the Pensions Management Institute. We also provide lots of other training and development to support you through your career with us. This ranges from technical training to help you understand the new world that you are joining to general office training such as what to say on the telephone and pretty much everything else in between.

Other benefits of the role include, but are not limited to:

- Support for professional study (Award in Pensions Essentials) through the Pensions Management Institute
- Development of skills to build your career

**How to Apply**:
**Equal Opportunities Statement**:
**Eligibility**:
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

**Who Are We**: