Customer Services Advisor
3 days ago
**Customer Service Administrator**
**e-Bedding Ltd (part of the Comfy Group family)**
**Full Time - Fixed Term until the end of March 2025 - Middleton, M24 2HD**
**Hours: 9am to 5pm Mon to Thurs 8am
- 4pm Fri (30 mins break)**
**Overview**:
A superb opportunity has arisen for an Administrator to join a small, busy Customer Service team based in Middleton. We are looking for a strong communicator, with a natural positive drive and a good all-rounder to join a small friendly team.
**Your role will involve**:
- Managing the customers’ orders end to end, including approving orders and product, overseeing shipping activities, handling invoicing.
- Liaising effectively and efficiently with other departments to seamlessly manage the workflow, ensuring efficient communication and coordination.
- Using various customer portals to ensure customer SLAs are met.
- Processing data within internal systems.
- General day-to-day Administration tasks.
- Achieving targets set.
- Processing of sensitive data and using financial portals such as PayPal/Klarna/Stripe/Sage pay
**Desired attributes, Key skills & experience**:
- Proven previous experience in a B2B, customer service or administration role essential.
- Strong IT skills in MS Office apps (Word, Excel, Outlook).
- Excellent communication both written and verbally
- Excellent organisation skills, you’ll be organised in your approach which will enable you to manage and prioritise your workload under pressure.
- Must be able to multitask.
- Previous experience in an eCommerce role or têxtile knowledge would be beneficial, but not essential.
- Problem solving with a Positive attitude.
- Understanding of GDPR, although training will be provided.
**e-Bedding Limited (part of the Comfy Group family of companies)**
- Competitive salary
- 25 days holiday plus 8 bank holidays
- Employee discount
- Free parking
- Free tea & coffee
- Great office environment
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