Customer Service Specialist

**Customer Service Specialist**

**Exeter office/hybrid split**

**£23,000 with scope to increase salary**

**Benefits - 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover + more**

Baker Snell Recruitment are working with a growing, award-winning Exeter based employer who are currently seeking highly motivated and customer-focused individuals to join their expanding Customer Services team.

As a Customer Service Specialist, you will be the first point of contact for their external customers providing a first-class service during each interaction. You will play a crucial role in supporting the company's goals and strategies by delivering excellent customer service, understanding their products and processes, and ensuring an exceptional level of service to their valued customers.

**Key Responsibilities**:

- Provide front line support through telephone and associated written communication
- Handle new and unusual situations, keeping the needs and expectations of customers in mind - taking things in your stride
- Undertake reviews, clarification of terms and conditions and customer retention activities
- Maintain a close and excellent working relationship with all areas of the business to provide a seamless service to external contacts
- Undertake training to develop skills and stay up to date with relevant knowledge

**You will**:

- Be enthusiastic and motivated to do a good job
- Possess excellent listening skills with attention to detail
- Have strong organisation and prioritisation skills
- Demonstrate effective communication skills, both oral and written, especially in handling difficult situations
- Excel in building relationships and providing high levels of customer service
- Be adaptable and open to change

**Experience**:

- Confident dealing with people and empathising with customers' needs
- Previous experience delivering excellent results within a customer service environment - open on previous sector
- Computer literate and familiar with Microsoft Office, including Outlook, Word, and Excel

**Benefits**:
In addition to a competitive starting salary that has scope to increase with individual performance, the company offers an attractive benefits package, including:

- Annual company bonus scheme based on individual/corporate performance (8% average)
- Company pension with generous employer contributions added to employee contributions ranging from 8% up to 15%
- Free health insurance
- Income protection and life cover
- Enhanced maternity/paternity payments
- Hybrid working options - split between home and office
- Employee Assistance Programme
- Cycle to work scheme
- 27 days of holiday, plus additional perks like paid birthday day off and paid volunteering days
- Shopping discounts through Perkbox and Benefit Hub
- Other benefits such as free flu vouchers, eye tests, probate helpline, and bereavement counselling

If you are a motivated individual with excellent customer service skills and a desire to contribute to a growing and dynamic organisation, we would love to hear from you. There is real scope to develop your career and earning potential within the role and wider company.

Initial screening/shortlisting to be completed by Baker Snell prior to this event. If you are unable to make this date, please contact us to discuss.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Exeter