Medical Receptionist

2 days ago

Oldham, United Kingdom Lees Medical Practice Full time

**Permanent Part Time x2 Medical Receptionists**
**Monday - Friday 08.00 - 18.30**

An exciting opportunity has arisen for 2 enthusiastic and self-motivated receptionists to join our team. Lees Medical Practice is a highly performing organisation that delivers high standards in patient care to our patients.
We are looking to appoint 2 part time Medical Receptionists who possess the skills to support the smooth day to day running of the Practice.

Key responsibilities include:

- Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.
- Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
- Greeting patients and visitors to the practice
- Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person
- Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
- Deal with and process all types of patient referrals liaising directly with General Practitioners, Patient services staff including medical staff from other areas.
- Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures
- General office administration, including scanning, making outbound calls to patients and electronic filing.
- Liaise in a professional manner with each member of the team, providing relevant information.
- Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

The role will be challenging and rewarding and will provide the opportunity for advancement and development. Full training will be given.

**Job Type**: Part-time
Part-time hours: 16-20 per week

**Salary**: £7.86-£10.50 per hour

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Work Location: In person

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