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Customer Support Executive

3 weeks ago

Guildford, United Kingdom NetXL.com Full time

**Customer Support Executive**
- **Central Guildford, Surrey**
- **Macbook; health care; pension; run club; childcare voucher scheme; cycle to work scheme; soft drinks; fresh fruit; social events; and great coffee**
- **£18k - £21k p.a.**

**Are you a bright and enthusiastic individual? If so, then come and learn your trade with us, by joining our fun, happy and collaborative support team.**

**You’ll need to be a bright spark, and a hard worker with a can-do attitude, but you don’t need to have experience in a networking company. We’re searching for a raw talent, who is fantastic at dealing with people, who can come here and progress their career to the next level.**

**As the voice and keyboard of our business to the customers we serve, your new role will include**:

- **Helping our customers navigate their way around our website.**
- **Understanding our customer’s Network setup.**
- **Ensuring every one of our customers is treated as a VIP.**
- **Making sure all customer contacts are responded to quickly and efficiently.**
- **Digesting customer requirements and feeding this into our procurement team to help them keep building the successful business we have today.**

**At NetXL, it is our mission to help you with all of your network hardware and wireless needs. We are distributors, wholesalers and retailers of the latest: network routers and wireless WiFi equipment (from the likes of Ubiquiti, Draytek, and Teltonika); IP CCTV hardware (from the likes of Grandstream and Ubiquiti); IP phones and peripherals (from the likes of Grandstream, Yealink and Snom) and many more products such as antennas (Poynting) ceiling speakers (Lithe Audio) and more.**

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday

Reference ID: NXL-CSE